Nice hotel in excellent location with bad service.
We booked the hotel for a night from Saturday to Sunday via one of the online booking portals. When we arrived in the evening, there was no "welcome" whatsoever but the receptionist seemed to be annoyed actually having to check us in and one of the first things he says was that we absolutely have to check out until 10.30 the next day. That was a surprise as our confirmation read 12 o'clock.
Anyhow, came next morning, a phone call wakes us up at 9.30 urging us to get up so we are not late for check out and that breakfast will only be served until 10 am. Not good if your hotel documentation reads 10.30.
When checking out the hotel first wanted to charge me 30 ChF more than what I had on my reservation. No problem when I hinted at it they didn't charge the 30 additional ChF but I'm concerned that other guests may have to pay more than needed if they're not alert.
Too bad, the location of the hotel is superb, the place very clean and breakfast was great, so if they manage to kick out the bad staff this place could be awesome.More