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“Excellent”

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Belle Epoque Hotel Victoria
Ranked #5 of 9 Hotels in Kandersteg
Pons, France
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Excellent”
Reviewed December 12, 2008

This was our second visit. We had stayed over Christmas / New year and enjoyed the snow, and wanted to see it in warmer weather. The hotel and the location did not disappoint. The hotel had only just reopened for the season and felt a bit empty, and there was still some work in progress - new fire doors being installed - but it did not intrude. The family and the staff were mostly accommodating and efficient, the food was fine and the service mostly so, although we soon learned our lesson to not let our waitress - the lady of the house, I believe - go by, and be ready to order when she deigned to visit our table in the small downstairs restaurant. We also found it odd that having practised our German the other waiters preferred to use English - they were not Swiss and German was not their first language also.

The hotel's location is great, right on the main street in the village, and everywhere was easily accessible. The pool and other facilities were very good as well, and we got our money's worth.

  • Liked — Location, room
  • Disliked — Occasionally surly service
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhys W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
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    31
    19
    5
See reviews for
53
106
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Geneva, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2008

We have been to the Hotel Ritter four times in the past year or so. It is the place we seek when we need to recharge. We've stayed in the heat of the summer, the crisp chill of autumn and in the white magic of winter and have never been disappointed. The owners, Casi and Mimi, know and greet us by name - including our three children. They and their staff take such pains to make sure we are comfortable and cared for. Although Kandersteg is a sleepy little town, our three very active boys (12, 10 and 6) LOVE to visit. We hike up to the lake, play tennis at the hotel; play Frisbee on the hotel lawn; swim in the hotel pool. In between, we eat, drink and relax. This is not the place to go if you are for looking glitz and glamour. It is the place if you are looking for genuine warmth and hospitality.

  • Liked — warm, friendly atmosphere. child friendly. good food. good wine. great beer. great views.
  • Disliked — breakfast - wish they'd serve bacon and eggs
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swisstex5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matlock
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 26, 2008

i have been going to this hotel for 20 years always with my mum and sister. My three children now go with us but we keep it as a girls only break. Kandersteg is a sleepy mountain village with stunning view . It is a truly magical place and the air is unique. The hotel Victoria is run by the Platzer family. When we first went the older Mr Platzer ran it now Mr and mrs Platzer run it who are super fit nordic walking 4o somethings. Mrs Platzer loves her interior design and every year there are new things to buy. The staff are always the same and the dining room is beaufiful with chandaliers and high ceilings. The food is very good and we always love the silver service. The rooms are well maintained and very nice. Look out for the ghosts!!!

  • Liked — food, kids club, mr platzer
  • Disliked — odd dog
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank alscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, England
1 review
Reviewed September 22, 2008

We stayed here for a week towads the end of the walking season and were not disappointed. Kandersteg is a lovely Swiss town and the Hotel Ritter/ Victoria is a great place to stay to make the most of what Switzerland has to offer.

The staff are absolutely fantastic: quite possibly the friendliest and most helpful that we have come across in our travels. Nothing was too much trouble. The owners Casi and Mimi are always around and Casi does a nightly round of all the tables in the restuarants, asking how things are, and what you had done that day/ plans for the following day, offering advice where necessary. It is a lovely touch and makes the stay so much more welcoming.

Taking note of previous reviews we asked for a Comfort Room and it was large, spacious and well appointed, with a sizeable ensuite and an excellent shower (vital after a day in the mountains!). However when we return we will ask for one that faces away from the town, as the road is quite noisy (you can close the window and this will reduce the noise to nothing, but we like the fresh air).

Breakfast was a feast and there wasn't really any need to fill your pockets as has been suggested in a previous review. You can get a packed lunch but seemed a bit expensive at 17 francs so we didn't bother, instead going next door to the supermarket and making our own.

The half-board evening meal is mostly 2 choices for each course. The choices didn't really suit us so we ate in the Ritter restuarant which is attached to the hotel, and we would very highly recommend this option, not just because you get the 25 franc half board fee reduced from your restuarant bill (I'm not sure if that is common or not, but it is an excellent gesture), but because the food in there is superb. Try the cheese fondue, the raclette and the special Tartarenhut, which is your very own BBQ on the table. However all the food was top quality, as was the service.

Overall a wonderful hotel with superb staff, for whom nothing is too much trouble, in a lovely lovely setting. We would very highly recommend it to anyone thinking of going to Switzerland and are hoping to return ourselves, but this time during the skiing season...

  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wellworntraveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torfaen, United Kingdom
Level Contributor
203 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed August 22, 2008

My husband and I recently spent 3 nights at Hotel Victoria in Kandersteg. We are not intrepid walkers-this being our first foray into a walking holiday. Great place to start. Very warm welcome on reception, spacious room and big en suite with fluffy white bath-robes provided, good pool, also sauna( which we did not use) and nice grounds. The hotel is right in the middle of the village-great access to the mountains, transport links, Tourist Information Centre and shops. Staff were both friendly and efficient with a certain personal touch missing in many establishments these days. The food-we stayed half-board was excellent and the dining room was so majestic with chandeliers straight out of Fools and Horses. My only slight niggle would be the fact that there were no tea/coffee making facilities in the room-but this may well be a Swiss thing. None of the 4 hotels we stayed in provided this facilityso I suppose you could take a travel kettle etc. A mix of other residents-young families and older also used by large groups-do not be put off by this.I would thoroughly recommend this hotel.

  • Liked — The overall ambiance
  • Disliked — No tea/coffee facility in bedroom
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MargaretPonthir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Connecticut
Level Contributor
170 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed September 28, 2007

We stayed here in early September in the Ritter part which has the chalet style rooms. The room was nice and we had a balcony with a nice view of the town. We did halfboard and felt that was a mistake. If you sign up for half board and decide not to use it on a given evening it's to bad because you still get charged. If you decide to go to their own restaurant you only get a 10 franc credit toward your dinner. Both of these rules are highly unusual for Switzerland. Usually you only need to let the staff know n the morning that you are not doing half board and you are not charged at all. If the hotel has a public restaurant your halfboard charge simply gets transfered. Also in the morning at breakfast they had these tacky signs that said if you fill your pockets in addition to your stomach there is a two franc charge.

We thought it was ok, but could use some updating

  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Avidhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 13, 2007

Great choice of hotel in centre of Kandersteg, handy for shops and other hotels/restaurants, but still quiet.

Exceptional staff are welcoming and willing to help. Attractive rooms, clean and well furnished. Only drawback is that only half board is available at peak times.

Food in a la carte restaurant very good – waitresses especially friendly. Service sometimes could be slow.

  • Liked — Friendly staff
  • Disliked — Half board
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ximera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belle Epoque Hotel Victoria

Property: Belle Epoque Hotel Victoria
Address: Aeussere Dorfstrasse 2, Kandersteg 3718, Switzerland (Formerly Victoria Ritter Hotel)
Location: Switzerland > Canton of Bern > Kandersteg
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Kandersteg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Belle Epoque Hotel Victoria 3*
Number of rooms: 69
Official Description (provided by the hotel):
The hotel Victoria is centrally located with a great view on the snow topped mountains. You will find a cheerful and familiar atmosphere combined with best Swiss hotel tradition. The ideal place to relax and enjoy oneself.Various recreational activities are at your disposal: indoor swimming-pool, sauna and steam-shower, a beautiful park and a sun terrace. In our restaurant Ritter you will enjoy excellent dining. Our rustic rooms in the Ritter or the comfortable rooms in the Victoria are all equipped with radio, colour-TV and direct-dialling telephone. ... more   less 
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Also Known As:
Hotel Victoria Ritter
Victoria Ritter Kandersteg

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