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“Mostly excellent, food a let down.” 4 of 5 bubbles
Review of Belle Epoque Hotel Victoria

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Belle Epoque Hotel Victoria
Ranked #5 of 9 Hotels in Kandersteg
Certificate of Excellence
Cornwall,UK
Level Contributor
299 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Mostly excellent, food a let down.”
4 of 5 bubbles Reviewed March 7, 2013

We stayed for 3 nights as a group holiday. The reception, lounge and dining areas are very beautiful and elegant. A sort of grandeur from a bygone age. Very pleasant.
Our room on the 4th floor had stunning mountain views. It was comfotable, clean, and quite spacious. No complaints, though others on our trip had faults with their rooms. But ours was fine which is all i can go by.
The breakfasts were good and food was plentiful, staff were always busy refilling and restocking. All efficient and good.
The evening meals were a set meal and were the worst part of our stay. The first nights portions were so small, grumblings of discontent reached the managers ears and a selection of cheeses and fruit was brought out to appease the still hungry guests. Not really up to standard for a quality hotel. The second night brought second helpings but the lack of choice was poor, with the main course being tuna which i had to eat as it was the only offering even though i'm not fond of tuna. The lack of any choice for the meals was awful, and spoilt the stay for me. I would love to stay here again as Kandersteg and the hotel are beautiful, but the poor food would prevent me doing so.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Badcat110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
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    19
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Exeter, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 4, 2013

This is a comfortable and well appointed hotel in the centre of the village of Kandersteg. The staff are friendly and well trained and the rooms comfortable. It is an excellent base for exploring the valley and the slopes. The indoor pool is a welcome retreat from the freezing weather and has wonderful views of the mountains. The food was OK but nothing special; the main improvement for me would be if there were tea and coffee making facilities in the rooms.

Room Tip: not the 4th floor: some staff live on the 5th and it can be a bit noisy at night.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank outandabout31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 5, 2013

The main parts of the hotel are extremely impressive with its massive but comfy bar/lounge area with more than enough sofas to sunggle up on. The dining room is outstanding with its long tables, chandeliers, and lovely big glass doors.

Next noteworthy area is the staff- lovely, friendly, approachable staff. Most of the ones you deal with on a regular basis (bar staff, waiters, reception) are fairly young in age but they are a real asset to this hotel. The girl behind the bar most nights was professional yet very friendly and willing to chat. The waiters were also polite and completely unflappable- especially when some members of our party gave the poor lads a grilling about what type of fish we were eating as they didn't know the English translation. They dealt with it a lot better than most would have!

The chef was great and his food was outstanding (apart from the veg lasagne!) We had set 3 course meals each night and the quality showed through. Breakfast may have benefitted from a cooked menu but that being said, the freshly baked rolls and croissants were to die for!!

There was an older lady who I presume was some kind of manager, I got bit of a harsh vibe from her on a couple of occassions (maybe she could take some customer service tips from her young employees..) The other senoir staff seemed friendly though I can't comment too much as I didn't have any direct dealings with them.

The ski bar downstairs was a welcome informal change to the main hotel bar and provided somewhere to have a pint and play some darts, so something for everyone.

The only negative I have to say about this hotel is the bathroom in our room. The room itself was spacious and had tea and coffee facilites and a nice big tv, but the bathroom was a bit neglected. The shower needed descaling and was quite low pressure, but that said it still did the job it was intended for.

I'm not one to go back to the same place twice as I like to explore new ones, but I would love to go back to Kandersteg and see what its like in the spring, and when I do I would stay at the Hotel Victoria Ritter again! THANK YOU!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank caroline h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
1 review
5 of 5 bubbles Reviewed January 9, 2013

Wonderful Xmas week with all our family of selves(grandparents),3 couples(our 3 children+partners-average age 40) and our grandson(14 months).Picturesque village,magnificent scenery and snow coated mountains and so much to do by way of skiing in Kandersteg and elsewhere nearby to whatever standard you are.Plenty trips available for walking or train down to the lakes to visit Thun and Spiez and perhaps sail on lake.Excellent train service from airport to hotel and locally complemented by good bus service,
In hotel,everything was excellent.Great food,superb helpful staff,accomodation first class and pristine clean-a very welcoming atmosphere.Great hotel facilities with a decent sized swimming pool,sauna and well stocked play area for children of all ages.Petty good altogether

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Irene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

We have just returned from a christmas break in the hotel victoria kandersteg. It was fantastic.
The hotel holds a perfect balance between making the holiday special with very little outward fuss. The food was fantastic. The service impeccible. Nothing was too much trouble for the staff.
The comfort rooms we had were just that, comfortable. Very clean and spacious with satellite tv.
The hotel is well located to all amenities. excellent holiday.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Una K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

The perfect fairytale Christmas break. It was just as I imagied in my dreams. The arrangements by the travel agent 'Inn travel' were spot on. The hotel a delight. Old world charm, very clean, modern TV, exquisite food (5 course gala dinner on Christmas day). Heaps of choice for breakfast - as much as you wanted. The hotel was by the road but no road noise heard. Toasty warm all the time. Lots of hot water for showers. The included extras such as skating, curling, torch lit stroll with mulled wine, sleigh ride and fondue evening all happened perfecly without any drama. Plenty of snow around but not much fell during the 5 days. Nothing that the hotel could do about mother nature! Beautiful mountain location. Free village busses during our stay. Borrowed the free sledges and enjoyed lots of places to use them. Lots of shops in the village to mooch around. Close to the station. Enjoyed the cable car up the mountain and sat in the sun at the top and watched the skiers. A great holiday for non skiing, not overly action family. Lots of action had we have wanted to join in however.
Brilliant 6 days - even enough to keep our teenagers amused.

Room Tip: We were on the 3rd floor views excellent.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lem0nL0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

Our family of five just returned from a four day/three night stay at the Victoria Ritter. We had a wonderful time. The hotel is centrally located and is an easy 2 block walk from the train station, although the hotel will send a shuttle to pick you up if desired/needed.

We checked in with ease and were given room 212, a "family apartment" which consisted of a decent sized foyer area (good for removing snow gear), a bathroom (2 sinks, tub/shower, toilet) and two bedrooms. The kids room has a set of bunk beds, a single bed (fold out cot type) and a double sleeper sofa. There is no TV in the kids room. The master/main bedroom has a double bed (two singles side by side), armoire and desk. There is a TV in this room (we never watched). All beds have feather pillows and comforters and are quite comfortable (on the firm side). While not opulent or fancy, the entire apartment is quite comfortable and very clean. There is a balcony which has postcard worthy views. Housekeeping came in daily to refresh our towels and tidy up.

We opted for the half-board and were very glad we did. The dinners are amazing. You are assigned a table during your stay and are served in the dining room (white linen table cloths and crystal chandeliers) and despite the Ritter stating "our portions are small", we found it challenging to eat all the food each evening. We had a choice of appetizers, soup, choice of entrée (fish, meat or vegetarian) and dessert. I never left the table hungry. (A side note, beverages are NOT included in the price of the half-board) They wine list is decent and we enjoyed the local Kandersteg Red and White with our dinners during our stay. While others have stated that they found the breakfast lacking, our family did not. I would call it a "heavy continental" breakfast. You can cook eggs (boiled) or choose from yogurt, granola, fruit, meat/cheeses, pastries, breads, and cereal. There were several juice options and coffee was brought to the table. Again, I never left the table hungry and neither did my three children (15, 13 and 10).

The staff were always friendly and helpful and even went out of their way to book us a sleigh ride on Christmas day. They are quite happy to arrange skiing/snowboarding lessons and the hotel has sleds you can borrow (free) to take up the mountain for the day. There is no free Wifi but you can rent a "hotspot" good for 5 devices. We chose to buy time on the Swiss network in the evenings to upload pictures from the day. The kids used the pool and the "rec room" and enjoyed themselves. It is a very family friendly environment.

We truly enjoyed our stay at the Victoria Ritter. The kids have already started talking about "next year".

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JRS96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belle Epoque Hotel Victoria

Property: Belle Epoque Hotel Victoria
Address: Aeussere Dorfstrasse 2, Kandersteg 3718, Switzerland (Formerly Victoria Ritter Hotel)
Phone Number:
Location: Switzerland > Canton of Bern > Kandersteg
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Kandersteg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Belle Epoque Hotel Victoria 3*
Number of rooms: 69
Official Description (provided by the hotel):
The hotel Victoria is centrally located with a great view on the snow topped mountains. You will find a cheerful and familiar atmosphere combined with best Swiss hotel tradition. The ideal place to relax and enjoy oneself.Various recreational activities are at your disposal: indoor swimming-pool, sauna and steam-shower, a beautiful park and a sun terrace. In our restaurant Ritter you will enjoy excellent dining. Our rustic rooms in the Ritter or the comfortable rooms in the Victoria are all equipped with radio, colour-TV and direct-dialling telephone. ... more   less 
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Also Known As:
Hotel Victoria Ritter
Victoria Ritter Kandersteg

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