We've been going to Kandersteg for years and usually stay in a chalet, but for one reason or another we ended up booking a hotel for our skiing trip this year, and the Hotel Ermitage made a very good offer. The hotel is literally 10m from both a ski-hire shop and the cable car. You can sit and have breakfast and see when the cable car starts, or if a queue is starting to build up. If you prefer cross-country skiing then the tracks pass within 5m or so of the car park, so the location is really ideal. We didn't have to use the car once on this holiday.
The hotel itself is nicely laid out and decorated. When we arrived it was just at the start of dinner service, so they didn't have much time for us, but they gave us the key and we settled in, without having to fill in any forms or other administration. We had a family apartment consisting of two bedrooms with separate shower and toilet. It was underneath the dining room, but we had very little noise. The apartment even has its own separate door so you can get in and out without traipsing through the hotel in ski gear. The rooms were functional, rather than comfy, but were fine for us. The shower was very small though, and it would have been nice to have wi-fi.
The food was great: we were on a half-board package so there was a choice between two options for a starter, main course and dessert, with a salad bar and bread as well. With these options everyone managed to find something they liked. It's not fine dining, but it's certainly high quality. There is a typical continental breakfast, with lovely muesli. Service is friendly, but very discrete. It can get very busy if there are groups eating at the hotel, but the staff are attentive and responsive. The a la carte menu looked good, and plenty of people who were not staying at the hotel came in to eat, which must be a good sign.
Overall with the location, rooms, food and the price we had a very good stay.
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