We spent two nights in this hotel in the double communicating "family" rooms.
The rooms are great, nice decoration (except the hallway carpets), soft crisp bed linnen, good & very friendly service, great view and fantastic location (we came by boat), and a real good breakfast buffet. We enjoyed the village, its unique calm, the fact you can stroll quietly without many cars, the Rigi excursion, the free concerts in the summer, and we had a great meal on a stunning lake terasse in the RIVA restaurant about 5 minutes walk. (which we really recommend by the way.)
Our two daughters (3 and 6) loved the hotel internal pool, and thoroughly enjoyed themselves with the ice cubes from the sauna...:)
The kids playroom is a bit bare, not many toys in there, but at least there is one!
Great breakfast in the morning, although it is a bit expensive considering it is not included.
There is only setback, we were in family rooms 3019-3020, which is on the north-eastern corner of the hotel. There is a bus stop just below our window, and the busses start at around 07:15. This makes sleeping with the window open past 07:15 virtually impossible....
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