This was our fourth visit to this hotel in as many years and it was only at the last minute that we realised the hotel ownership had changed. The warmth of our greeting from Marjorie on our arrival was promising, but there it ended. Although the manager hovered in the background in the reception area on many occasions, he never once attempted to speak to us and never once did he put in an appearance whist we were dining. What a contrast from the previous owners, who radiated warmth and were always around to exchange a few words with guests. By contrast, the dining room staff were very friendly and approachable, particularly those that had been retained from the previous regime. The food quality was generally satisfactory, with the exception of the dessert choice which was very limited and poor compared with the fare offered by the previous owners. It would seem that a pastry chef is desperately needed!
For German speaking guests the choice of TV channels in the bedroom was excellent, but for English speakers it was limited to one channel - CNN News! Yet there were quite a number of English speaking guests in the hotel. Accepting that the hotel has only been operating under its new ownership fpr about 2 months, this will probably be corrected in due course, but we believe this could have been sorted from the beginning. The hotel was as comfortable and well presented as ever, but more needs to be done to recreate the lovely warm atmosphere that used to exist under the previous owners.
Like the experience of another recent reviewer of this hotel, we departed without any farewell or good wishes for our onward trip from the reception staff. It seems to us that some staff training is required to improve the atmosphere and warmth in the hotel.
These comments are intended to be constructive for the management.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, Travelocity, Expedia, Cancelon, Hotwire, TripOnline SA and Agoda so you can book your Hotel Beau Rivage reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Beau Rivage Weggis
- Beau Rivage Hotel