As an owner of a similarly service-based high end property, albeit hours away in Bali, I am extremely conscious of/picky about the finer details... and yet when a property gets it right I am their greatest supporter. This is absolutely the case with The Lodge. The nearly identical philosophies of multi-skilled staff for a small property is fascinating to see work in such a different locale, and the focus on customer service and good dining/bar are nearly identical.
The special level of care for us started when my husband could not arrive till 2200 after a huge day of meetings and travel..dinner was held up for us and our first night was made so special rather than at a hotel where we would have missed dinner and lost any day 1 experience of the lodge.
I cannot speak highly enough of the staff that we were looked after by...I appreciate that in low season we did not meet the whole team of 13, however, if Hayley (front of house manager), Dan (key chef extraordinaire), Victoria (famous for her spa treatments and yet took me shopping for a very special book that included The Lodge that I thought was out of production), Julie (dining/bar/etc) and of course the GM Gareth (who we only met on our last morning, however, who makes this property work to this level..and has done since opening) are representative of the general experience, this is a very special property/experience.
We try to only stay at very special properties for our non-business weekends and holidays and we feel thrilled that we found this so near to Montreux where the next round of meetings are to be held.
I recommend it to anyone who appreciates subtle elegance/luxury..it has a feel of a family lodge and yet with the 5 star trimmings.
Thanks to the team for a wonderful short but extremely memorable/satisfying experience.
- Official Description (provided by the hotel):
- The Lodge is Sir Richard Branson's mountain retreat in Verbier, perched high in the Swiss Alps. Complete with nine stunning bedrooms and suites, an indoor pool, indoor and outdoor Jacuzzis and a friendly team of experienced staff including Michelin-star trained chefs, The Lodge is a true alpine paradise, ideal for a luxury ski holiday or an active summer break. ... more less
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