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“Terrible experience, service was awful”

Nevai Restaurant, Bar & Grill
Ranked #67 of 84 Restaurants in Verbier
Price range: $39 - $56
Cuisines: Contemporary
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Late Night, Reservations
Description: Nevaï Bar & Grill features stunning views of the Swiss Alps, an open kitche, a bar and DJ. The menu offers an extensive range of grilled meats, fish and vegetables and a flavoursome variety of Asian, Mediterranean and local side dishes. A 20 person table is available for large groups.
Reviewed January 5, 2014

We had a dinner in Nevai on Friday 3rd of January and it was simply embarrassing...we were placed on a table with three other familiies, super close and uncomfortable. it took ages to get drinks, the waiter spilled red wine all over the table, we had to wait once again ages for food to be ordered and then to arrive. We had to ask three times for water, food was mediocre , price ridiculously high....not worth it..!

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4  Thank Magda215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maud D, General Manager at Nevai Restaurant, Bar & Grill, responded to this reviewResponded January 12, 2014

Dear Guests,

Following to your comments on Trip Advisor, we are very are sorry to hear that you did not enjoy your recent dinner at Nevai Restaurant. On Friday January 3rd, our restaurant was full and you were booked for the second service at 9.00 pm. Indeed you were seated at our long "Table d'Hôtes" that can accommodate up to 20 guests. Our team should have informed you at the time of the booking that you could be seated at this table, depending on the restaurant activity. We truly apologize for the inconvenience.

Regarding drink and food service, the overlap time between the end of the first service and start of the second service may result in some delay and we apologize for the inconvenience. We have shared your comments with our Restaurant Manager and his team.

Price range speaking, Nevai Restaurant is known for a good value price, with starters between 16-24 CHF, main courses between 28-42 CHF and desserts between 12-15CHF.

We would love you to try our restaurant in other circomstances and experience it in a lovely way. Please email me directly and I will personnally take care of your booking.

Warmest regards,

Maud DICK REGNIER
General Manager
email : maud@nevaihotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (32)
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8 - 12 of 32 reviews

Reviewed September 2, 2013

You turn up one evening and it's closed. Just closed. You turn up another evening and it's open but you are quickly told as you go in that only drinks at the bar are available. There is a complete absence of waiter service. A complete turn-off.

4  Thank joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maud D, General Manager at Nevai Restaurant, Bar & Grill, responded to this reviewResponded September 6, 2013

Mr Sykes,

After having replied to your recent comment on the Trip Advisor page of Nevaï Hotel, please let me now answer to you about your feedback on our Restaurant.

You stayed at our Property on Monday August 12th and Tuesday August 13th, 2013. Our restaurant was indeed closed on August 12th as we were closing the restaurant on Sundays and Mondays at that time of the summer season. However on the Tuesday night, our Restaurant was opened offering a nice and original tapas menu. It is a shame that you did take the opportunity to try our menu and stay for dinner on site.

Last but not least I would like to precise that every client was informed at the time of their room booking on the Restaurant closing days . No exception was made.

Best regards,

Maud DICK REGNIER
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

One of Verbier's best restaurants don't listen to karchi,he rates one of the worst restaurants in town with 4 stars....
Great service and very refreshing food!A good change to the cheese,raclette,fondue in Verbier and is rated as one of the most stylish restaurants and hotels in the world.

A Verbier Local.

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Thank DukeVonHammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

Great location in centre of resort. Lovely décor, both on entry and upstairs in the restaurant and bar. Outdoor balcony with views of the mountains. Great service and an extensive menu with many fine wines available. Quite pricey but certainly treat yourself at least once during your holiday. We have had several meals at Nevai, having visited Verbier on more than one occasion. The staff are friendly, courteous and aim to please.
Nevai is a favourite restaurant with our family and friends, and is a must for a special occasion.

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Thank karen o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

Pricey but worth it. Great cocktails, food and service. A real treat. I had A ribeye steak and it was perfect. The wine list was well thought out with both very expensive and reasonable value options.

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Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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