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“A little honesty would have been nice”

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Chalet Mont aux Sources
Reviewed January 12, 2009

Eight friends with six children between them arrived in Verbier one crisp January afternoon to stay at what had been described as a 'recently refurbished' chalet that was 'personally decorated' and 'akin to a small hotel'.
We had multiple email exchanges with the agent www.VerbierSkiChalet.com on the configuration of rooms, what we could expect etc. Unfortunately according to our host: Margo, none of our messages had reached her so a quick reiteration of our requirements was needed but no problem. Then we headed upstairs to our rooms - remember the bit about personally decorated? It was, in about 1970. The room we stayed in also had a tasteful kitchen hob, kitchen sink (with taps removed and glass laid over top of sink) plus fridge (turned on but locked). Cobwebs on the ceiling, light fittings not attached to ceiling and bedside lights with no working bulbs were just some of the attractions. Sorry, forgot the ski posters circa 1980! We headed downstairs to ask about the 'refurbishment' described to us in the emails we received when booking the chalet. In fact the refurbishment appears to have been confined to the living room with a new carpet and lounge. When we asked Margo about the refurbishment we were told 'Don't give me grief, I just work here'. Useful advice. During the week, the rooms were not cleaned once. We had to ask to get the rubbish bins emptied from our rooms or clean towels/sheets. Given we had little choice we made the best of it and there are some compensations. The Chalet is close to Medran lifts so easy to be on the slopes in no time. The living room is inviting and there is a real fire every night so the kids loved it. Every room has its own bathroom and the hot water was plentiful and just what was needed after a hard day on the slopes. The food, while uninspiring was filling and no-one would have left the table hungry. However, any time we asked for anything out of the routine, for example apple juice for one of the kids we were greeted with Margo's wrath. As one of the other guests (a South African lady in her 30's) put it "I haven't been told off like that for a number of years!".
So if you are looking for a centrally located basic chalet with a real fire and lots of basic food then this place might be for you, But don't expect a refurbished chalet, a magnificent chalet or one that is personally decorated. It is reasonably cheap though but there are plenty of hotels that represent better value for money.

  • Stayed: January 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank Kernow62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbierSkiChalet, Owner at Chalet Mont aux Sources, responded to this reviewResponded October 7, 2009

Dear Tripadvisor Reader
The above negative review of the chalet, its hosts and staff is very biased, and as it is the only one of its kind in many seasons of back-to-back high percentage occupancy, it needs to be seen in perspective.
We have been running chalet holidays for over 35 years in Verbier. We have and kept the chalet Mont aux Sources and its facilities in line with what skiers want by making additions to specifically cater to our skier guests, such as the indoor spa facility, renewing lounge and dining-room furnishings and carpeting, installing private TV and DVDs in each bedroom, wifi throughout the chalet, and includes completely upgrading the kitchen.
We do not purport to have the latest fashion in interior decor, which is of very little consequence to our typical guest who is there for the fabulous skiing, location, ski-in ski-out position, and bathroom ensuites, all at a very reasonable price.
Our hosts/managers are very experienced hoteliers from Scotland and are professional and extremely amenable, friendly and approachable. Our reservation staff are efficient and experienced and stay in the chalet on a regular basis and have extensive personal experience skiing in Verbier.
We endeavour to represent our chalet honestly and openly, with many interior photo's on our website, and take care in the usage of language that is not misleading nor misrepresentative. As we cater to an international clientele, we cannot foresee every interpretation of words, based on personal experiences of all cultures and usage of language. We are very aware of the typical Swiss accommodations and we compare offerings on that basis.
We are sorry that the reviewer was so perturbed, and I know our managers did everything in their power to make their stay as enjoyable as possible. And this one example just goes to show you cannot please everyone all the time.
Sincerely
Verbier Ski Chalet.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chalet Mont aux Sources

Address: Tinte, chemin de la 26, Verbier 1936, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Verbier
Hotel Style:
Ranked #5 of 7 Specialty Lodging in Verbier
Number of rooms: 10
Official Description (provided by the hotel):
Enjoy a classic chalet holiday in this 10-bedroom ski club chalet (the majority of which have their own balcony) catering to individuals, couples or groups (sleeping 20 comfortably). All bedrooms originally designed as studios, affording greater amount of living space and cupboard storage compared to normal Swiss chalet accommodation. Therefore all bedrooms have en-suite bathrooms. Most rooms have balconies, their own bar-fridge and personal security safe. Chalet Mont aux Sources is extremely good value for money, especially when considering its wonderful position at the bottom of the ski runs (above the Pub Mont Fort) offering stunning views of the Swiss Alps. ... more   less 

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