This Hotel is sure enough very expensive since its just a three star rating that is because Zermatt itself is very expensive due to its popularity. We booked anyway because we have no choice, and this is the only available in Booking.com. Only to our surprise when we came, the hotel features barely meet 2 star rating. According to European Hotelstars Union a 3 star would have 24 hour reception, telephone at room and many more that is not present inside the room. Based on what I see the hotel could only meet the 2 Star criteria of the EHU, the hotel may also fail the 2 Star since it doesn't accept credit card without additional 5% increase in rate if you use credit card. You will also find out that this hotel is family run. I only seen four staff, the father who do the breakfast, and welcoming of guest at the breakfast table, the mother who do the management, preparation of table and sometime reception as well. I seen a son who cleans up the table and dishes, and the a daugther maybe whom I met at the reception when we came but could not decide and called the mother. If you are going to this hotel on non peak season, try to find another hotels. But if you don't mind the hotel and your are just in Zermat to enjoy the adventure, It's not bad just sleeping in this hotel. But the 5% increase when your paying credit card were not mentioned in Booking.com so I want to raise it to Booking.com.
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