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“First class all the way”

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ERMITAGE Wellness- & Spa-Hotel
Ranked #1 of 3 Hotels in Schonried
Certificate of Excellence
Level 4 Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“First class all the way”
Reviewed September 19, 2013

This hotel is situated in a beautiful area just a few minutes by train from Gstaad. From the moment you enter, the service is first class. The rooms are beautiful, and the half board for an additional 20 francs provides an incredible 5 course experience. The wellness area is lovely and several classes are offered during the week to give you the opportunity to stay fit.
Our only regret is that we were booked in for only one night and did not have time to truly enjoy all the facilities. This is a hotel to return to for several days!

Room Tip: Ask for a room overlooking the park and the mountains for a stunning view!
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  • Stayed September 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Happymountainhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Leiter Öffentlichkeitsarbeit at ERMITAGE Wellness- & Spa-Hotel, responded to this review, September 22, 2013
Dear Madam, dear Sir,
Thank you very much for your kind feedback on your stay at the Hotel Ermitage. We are delighted that you enjoyed your holidays with us so much. Your regret of having stayed only one night is the greatest compliment you could give us, many thanks! We would be delighted to welcome you to the Ermitage again for a longer stay soon.
Best regards from Schönried,
Nathalie Hanslin
Head of E-Commerce & Reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Zurich, Switzerland
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 25, 2013

The hotel is a living dichotomy. It has the most amazing sauna/wellness area, yet the bathrooms in the guest rooms are well below the 5* standard (first 5* i have been to which doesnt provide hair conditioner, and claims this is quite normal for a hotel...). It has the most amazing wine selection (Swiss ones in particular) and food quality, yet the service delivery is very patchy. From the outside it looks like a horrible 1980s Alpine crime, yet inside it is cozy and the gardens are absolutely stunning. Our stay was a summer stay during which we spent most of our time in the deckchairs in the garden and in the pools (hot saltwater and warm sweetwater!).

Room Tip: book a room with mountain/garden views unforgettable!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank marrakech12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Leiter Öffentlichkeitsarbeit at ERMITAGE Wellness- & Spa-Hotel, responded to this review, August 27, 2013
Dear Madam, dear Sir
We thank you for your feedback on your stay at the Ermitage. We are happy to hear you enjoyed your summer holiday with us and especially appreciated wellness area, the wine selection and the gardens. We are sorry that you found the service in the restaurant patchy, we will of course address this with our restaurant manager. Concerning the bathrooms, a large part of our rooms has been renovated in 2011 (the junior suites including new bathrooms), 25 rooms were even completely newly built. The bathrooms which have not yet been redone will certainly be renovated in the years to come. Once again we thank you for taking the time to send us a review and hope to welcome you to Schönried again on another occasion.
Best regards
Nathalie Hanslin, Head of E-Commerce & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hombrechtikon
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 29, 2013

I arrived by train and was promptly met at the station and driven to the hotel.
Checking in was relatively easy although the reception was busy.
I had a very cosy room on the park side, just the right size for one person.
the arrival of my luggage took a few phone calls.
The wellness area and solbad are fantastic and well worth the price.
The meals were good and the staff very helpful, although in the evening they appeared a little stressed.
The organised activities - in my case two great walks with Christian - were diverse.
The only minus point would be the bar. On two nights the bar lady was very good but on the last night she ( a different person) was not trained for bar work.

Room Tip: Park side is quiet but more expensive compared to the roadside rooms.
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sbehrens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Public Relations Manager at ERMITAGE Wellness- & Spa-Hotel, responded to this review, June 10, 2013
Dear Madam, dear Sir,
Thank you very much for your feedback on your holidays at the Hotel Ermitage. We are thrilled that you enjoyed your stay with us and especially appreciated the large spa area, the food and the excursions with Christian. We apologize for the delay in delivering your luggage to the room and for the bar staff member who was not enough trained. We will certainly look into these two matters. We would be delighted to welcome you to the Ermitage again for another stay.
Best regards from Schönried,
Nathalie Hanslin, Head of E-Commerce Reservations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solothurn, Switzerland
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 15, 2013 via mobile

With its big and varieted SPA, its cosy mountain haus decoration and its excellent service. Dinner and breakfast quality added more enjoyment to the experience. The chef was friendly and the small caring details plus the amazing decoration of each corner made us feel as guests in a one big elegant family house!
Our stay was only for one night so we didn't had the chance to experience the ski facility.

Stayed May 2013, traveled as a couple
Helpful?
Thank Farah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Public Relations Manager at ERMITAGE Wellness- & Spa-Hotel, responded to this review, May 17, 2013
Dear Madam, dear Sir,
Thank you very much for your feedback on your stay at the Hotel Ermitage. We are delighted that you enjoyed your holidays with us and especially appreciated the large spa area, the food and service as well as the little details and cosy corners throughout the house. We will be happy to pass on your compliments to our staff members and would be delighted to welcome you to the Ermitage again for another stay.
Best regards from Schönried,
Nathalie Hanslin
Head of E-Commerce & Reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brugg
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 25, 2013

The perfect place to calm down and relax. Situated very close to the cable cars and shops and nevertheless totally quite. Outstanding service, nice, comfortable and clean rooms and an exceptional spa area. The food's absolutely delicious. I can especially recommend the afternoon tea with all different kinds of cakes and desserts. Dinner and breakfast are fantastic too. Nevertheless I probably wouldn't go for half board anymore, as I personally fancy international food. But that's nothing to do with the quality of the hotel. Definetely worth the money! So if you're looking for something decent in Gstaad, go for the Ermitage!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Braintaxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Public Relations Manager at ERMITAGE Wellness- & Spa-Hotel, responded to this review, March 29, 2013
Dear Madam, Dear Sir,
Thank you very much for your feedback on your stay at the Hotel Ermitage. We are happy that you enjoyed your holidays at the Saanenland and especially appreciated the food and the spa area. We also thank you for your compliments on our staff and your kind recommendation. We would be delighted to welcome you to the Ermitage again soon.
Best regards from Schönried,
Constanze Zietz
Assistant Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 28, 2013

If you're looking for a great vacation with no worries. This is the place to be.
Since the renovation this hotel has gained even more status.
The restaurants are superbly decorated. The personnel is kind and attentive. The cuisine is refined and the rooms are gorgeous.

We have already booked our next vacation here.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank DavidAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Public Relations Manager at ERMITAGE Wellness- & Spa-Hotel, responded to this review, March 3, 2013
Dear Madam, dear Sir.
We thank you very much for your feedback on your vacation at the Ermitage. We are thrilled that you enjoyed your stay and found the renovation so much to your liking. We will be happy to pass on your kind compliments to our staff and very much look forward to welcoming you to the Saanenland again for your next holiday.
Best regards
Nathalie Hanslin, Head of E-Commerce Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 26, 2013

I have been coming to the region for the last 10 years and during that time I spent the first 5 years at L'Ermitage. After an absence of a several years I returned. The hotel has had major expansion and renovation. I personally do not like the "new" hotel, as I find the decoration chaotic and lacking direction and good taste. There are still many positive elements left over, like the occasional cosy Swiss chalet feeling, however one cannot ignore the very gaudy Saworski crystal bar which is completely out of place in this hotel. The service is also not to up to pare with what I have come to expect from Swiss hotels. The cleaning of the rooms was rudimentary and only the bare necessary was done. Luckily the the food at the restaurant was still good as before...The staff although polite were not exceptional or remarkable. I am not sure if I will return to this hotel in the future.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shevanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathalie H, Public Relations Manager at ERMITAGE Wellness- & Spa-Hotel, responded to this review, March 3, 2013
Dear Madam, dear Sir.
We thank you for your feedback on your holidays at the Ermitage. We are sorry to hear that you did not find the hotel to your taste after the renovation. We kept strictly to the chalet style and also gave high importance to keeping the familiar cosy ambiance whilst giving it a more modern touch. Unfortunately, we cannot suit the taste of every guest, however we are happy that you still found some elements to your liking. We apologize if you found the standard of the room cleaning and the service of the staff lacking and will of course adress these points with the respective heads of department. We would highly appreciate if you would favour us with another visit to give us the chance to make up for these last two points.
Kind regards
Nathalie Hanslin, Head of E-Commerce Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ERMITAGE Wellness- & Spa-Hotel

Property: ERMITAGE Wellness- & Spa-Hotel
Address: Dorfstrasse 46, Schonried, Saanen 3778, Switzerland
Location: Switzerland > Canton of Bern > Saanen > Schonried
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Schonried
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — ERMITAGE Wellness- & Spa-Hotel 5*
Number of rooms: 96
Official Description (provided by the hotel):
The ERMITAGE Wellness- & Spa-Hotel is a typical Swiss Hotel in chalet style just above Gstaad in Schonried. It was re-opened in december 2011 after 9 months of extensive renovations. It offers several new highlights, such as the new piano-bar "One Million Stars" with one million sparkling Swarovski-stones, the two-storied panorama hall "Bargblick" which offers a grand view of the mountains and invites you to linger. In our new library "Lasi-Stube" you can take your time to browse our books. The hotel also offers 96 non-smoking rooms, accompanied walks and excursions in the mountains (Mountain biking / river rafting / excursions, downhill and cross-country skiing during winter with our sports staff), and In- and out¬door salt water pool (35°C), outdoor-sportpool 17x10m (28-32°C), a Sauna centre (Finnish sauna "Schnapsbrennerei", precious stone grotto "Amethyst", Turkish steam bath "Tropicana", herbal sauna and “Solegrotte”, tepidarium, biosauna) and a Ladies spa and whirlpool. Please note, the saunas (except Ladies spa) are a mixed naked area. “Vitalita" with hayseed bath, Cleopatra bath, herbal bathes, oriental Rasul, "Golden Nostalgica". Beauty salon. Cardio-controlled running / fitness training. Own fully equipped sports shop for ski rental and ski service. The nearest ski lift is the Rellerli lift, which is just opposite the hotel about 150 m away, the second nearest is the Horneggli only a three minute walk away. Both lifts belong to the Gstaad Mountain Rides area with a total of 62 lifts and 250 km of skiing area. ... more   less 
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Also Known As:
Wellness- And Spa-Hotel Ermitage

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