First comment trip advisor needs to update the address; this Hotel is in Schönried and not in Gstaad.
I stayed a week with my wife and I must say that the rooms are very comfortable, beautifully appointed with all you can expect from a five stars hotel.
The staff is very professional and courteous.
Now for the negatives: If you have a bed & breakfast package which we had, it is your tough luck to have lunch or dinner in this hotel as you have to make a reservation to their "à la carte" restaurant. The menu is very limited and nouvelle cuisine and the food once you settled for a non exciting pick nothing special.
The half pension or full pension guest have a different menu, buffet style. There is also a cheese fondue / raclette restaurant opened from Wednesday until Sunday. So if you don't want nouvelle cuisine or cheese, you have to go out of the hotel to get your meals.
The Room Service is being served only during non restaurant hours and has a very limited menu; if you don't read french or german, it is your tough luck as the menu is only in these two languages.
So overall, the restaurant / food experience at l'Hermitage is a miss and the reason for me not to return in the future. The multiple small dining rooms to make it cozier are well appointed and cute; however it gets noisy really quickly.
The SPA and the indoor pool are great. The nude policy in the sauna is a NO. I feel it is inappropriate and it may be in the tradition in Switzerland, however I do not enjoy the "nudist camp" atmosphere.
Small details like no shampoo and only soap dispensers in bathroom may be annoying to some guests; it did not bother me.
More problematic is no replacement of wash cloth once they picked the dirty ones at bedtime; they should keep a count of what they take and replace it.
Overall, l'Hermitage could be in the league with the other five stars with a change of "system" in their catering formulas, better menus and less complicated rules to eat dinner if you choose to do so. This is not the first complaint I have heard from other people who went recently and is a complete turnoff for this hotel. This is why I rated as average; fix the catering, room service and you will deserve a very good to excellent rating.
- Official Description (provided by the hotel):
- The ERMITAGE Wellness- & Spa-Hotel is a typical Swiss Hotel in chalet style just above Gstaad in Schonried. It was re-opened in december 2011 after 9 months of extensive renovations. It offers several new highlights, such as the new piano-bar "One Million Stars" with one million sparkling Swarovski-stones, the two-storied panorama hall "Bargblick" which offers a grand view of the mountains and invites you to linger. In our new library "Lasi-Stube" you can take your time to browse our books. The hotel also offers 96 non-smoking rooms, accompanied walks and excursions in the mountains (Mountain biking / river rafting / excursions, downhill and cross-country skiing during winter with our sports staff), and In- and out¬door salt water pool (35°C), outdoor-sportpool 17x10m (28-32°C), a Sauna centre (Finnish sauna "Schnapsbrennerei", precious stone grotto "Amethyst", Turkish steam bath "Tropicana", herbal sauna and “Solegrotte”, tepidarium, biosauna) and a Ladies spa and whirlpool. Please note, the saunas (except Ladies spa) are a mixed naked area. “Vitalita" with hayseed bath, Cleopatra bath, herbal bathes, oriental Rasul, "Golden Nostalgica". Beauty salon. Cardio-controlled running / fitness training. Own fully equipped sports shop for ski rental and ski service. The nearest ski lift is the Rellerli lift, which is just opposite the hotel about 150 m away, the second nearest is the Horneggli only a three minute walk away. Both lifts belong to the Gstaad Mountain Rides area with a total of 62 lifts and 250 km of skiing area. ... more less
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- Also Known As:
- Wellness- And Spa-Hotel Ermitage