We arrived by train and bus late in the evening and had a wonderful dinner in the restaurant of this hotel. Breakfast was also excellent (if expensive at 25 CHF pp). Since we were attending a meeting at the nearby EPFL, the location was very convenient, although nothing else is nearby so there are no options to the hotel restaurant for eating.
The hotel room presented a cascade of problems. First the key did not work, and the computer system could not produce more than one key for our room. Then the safe battery was dead, so we called the front desk and were told to come there for a new battery. As we opened the room door to go to the front desk, we forgot to open the latch and the entire right door frame pulled of the wall! The latch had been held on with a couple of tiny screws - and this was not the first time the door frame had come off. We got the batteries and opened the safe door with our own tools (none were available at the desk). But the the batteries were the wrong size. This was just the start of a cascade of problems - from the shower head leaking to the over-sized cushion on the desk chair falling off every time we tried to sit down. In addition, we were told by our hosts that the hotel would take us to the train station, but alas, the hotel van doesn't operate on the weekend, so we were on our own to get there.
The room was very small - almost no flat spaces at all - and it was hard to fit our two suitcases anywhere. We had opted for a "superior" room with a lake view - because that generally means a larger room. But "superior" did not mean a larger room, it only meant that we had a door out to a useless, snow-covered "patio" from which one might take a stroll and see the lake in the summer. Lesson: don't pay for superior in the winter!
All-in-all, the only reason we would ever go back to this disappointing hotel is if we have another meeting at EPFL, and even then, we'd think twice. It was definitely not worth the price.
- Official Description (provided by the hotel):
- Ideally located at the doors of Lausanne, on the EPFL Campus the Starling Hotel Lausanne welcomes you in a modern and cosy environment. ... more less
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