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“Great location and staff make this a five star holiday.”

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Chalet Hotel Annahof
Ranked #34 of 48 Hotels in Saas-Fee
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location and staff make this a five star holiday.”
Reviewed February 28, 2011

Resort
The resort is very snow-sure (this was a bad year, apparently, and seemed just fine for Europe to me) and pretty. The hotel is very close to the lifts, the town and the ski school and childcare is on site. Everything is very convenient.

My only criticism of the resort is the organisation and marking of the runs. The Swiss system is blue, red, black and yellow (yellows being ungroomed pistes that tend to be black in practice) but that's applied pretty loosely and quite often our instructor would be saying: "don't take that way down, it's marked a blue but it's very narrow and full of tight turns: the red is much easier" or "whatever you do, don't go right here, it's marked red but it's a very dark red indeed" or "this is a red now but tomorrow once the snow is packed down it will be black so don't come back till there is fresh snow" - and you'd look around and think "yes but where the hell are we?". The signing isn't 100% clear and the piste map is even harder to reconcile with reality than usual. This is compounded by the geography: the type of runs that you want to ski can be quite widely scattered and the runs and lifts don't link together particularly well. So although it is a great resort for beginners with easy runs very close to the resort, once you get to that early intermediate stage you need guidance to plan your day's skiing; it's the sort of place that is great to ski once you know it. The Esprit staff were very helpful with this and I'd strongly recommend sending at least one of your party out on their free ski hosting sessions.

We were there in half term and the resort and particularly the adult ski school was very busy. Our class size varied through the week from 9 to 13 which was too many really, but private lessons were very hard to come by.

The hotel
The Rooms are fine - clean but basic though the layout of the hotel means that rooms of the same "grade" are quite varied. Our room for 3 was cramped and had shower not bath (tricky with a shower-phobic five year old) and Esprit charged us a supplement for 3 of us in a 4-person room ... when we got there we found a double and a fold-out single and simply no floor space for anything else: there is no way you could put another child in that room unless they shared their parents' bed. Words will be had with Head Office - though from what I've read of their Customer Services I expect to hear "computer says no". The towels are small, there are no flannels and though there's a table and chair tucked under a desk there's no room to pull it out and actually use it. We could definitely have done with more storage space. Having said that, given the huge turnover the hotel has in the winter, the furnishings are clean, modern and in good condition.

The staff
The staff are fantastic, I cannot praise them highly enough. Everyone we came in contact with was positive, helpful and as keen as mustard though it was getting quite late in the season and the arrival of another lot of squealing kids must have been less than exciting. Of course I can't say how many of the same team will be in place next year, but this year they were ace and whatever Esprit's recruitment policy is, it is working.

They have good relationships in place with the ski shop and the ski school (they try to make sure all the people teaching your kids are native English speakers).

The food is good. The buffet breakfast is supplemented by changing hot options, and there is always soup and bread and homemade cake waiting in the afternoon. Most days the adults didn't want lunch at all, which is handy when food in the resort is terrifyingly expensive. Children in childcare do seem to get a slightly pizza-and-chips menu at lunch, but tea time is better so unless you're very particular about their eating it's just fine. Adult evening meals were surprisingly good and wine was plentiful.

The childcare for our age group (5) seemed very good: a mix of indoor and outdoor activities and excursions and the staff who were effectively herding hyperactive cats managed this with good humor and enthusiasm throughout.

Overall, an excellent holiday and though Esprit's Ryanair-style system of surcharges and disappearing discounts meant it ended up being expensive, it was worth it.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank missusbandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2011

This is my 5th holiday with esprit and altrhough ok, it was definately the worst. The chalet manager and assistant manager were fabulous as was the bar and catering staff.The food was lovely
Unforutunately this is the first time I have ever encountered a child care manager who appears not to like children. I didnt like this lady and felt sorry for the poor staff that she kept taking to one side and publicly debreifing them!!
The chalet was slightly disorganised and nobody communicated with you what to do on arrival, although I would admit it was early season staying over new year.
The chalet was nice and clean but i felt that this chalet looses some of the personal touches that other esprit chalets have got.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maxie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 27, 2011

stayed hear twice so far on Esprit holidays last time being April 2010. It's right at the bottom of the slopes and couldn't be handier. The best rooms are on the top floor. They are more spacious as it can be a bit of a squeez in the rooms that sleep 4 on the lower floors. The sauna, steam room and jacuzzzi are very nice with views of the mountains and best to use during kids high tea or you'll be sharing the jacuzzi with lots of kids.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank BellamandPom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 27, 2011

We stayed in January, with 2 young children. This was our first family ski trip and the Esprit staff made it so easy for us. The kids were booked into nursery and snow club and were so well taken care of. The hotel is geared up for kids- no frills and very basic rooms but it was clean, warm and there were plenty of highchairs, booster seats, plastic cutlery etc.
The location of the hotel was excellent - at the rear you are pretty much as close as you can get to the lifts etc and at the front you walk out the doors and you are in the lovely village of Saas Fee.
The food was much better than expected and always served by polite and courteous staff. The kids' food was of a good standard, they tried some new dishes and they seemed to enjoy the variation. We were not so keen on being sat on tables of eight or so every night and were pleased to have a 'night off' where we were allowed to visit a restaurant in the town. The baby listening service is fantastic.
All in all, we felt the holiday provided excellent value for money and felt that the staff, from the General Manager down, were genuinely helpful and polite.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurielooEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 17, 2011

Just spent a week at the 'Hotel Annahof' and wanted to state how good the holiday was! The hotel is a 'Chalet Style' with travel lodge level accomodation, the rooms are clean and modern and have a far bit of space (we had the top floor room with balcony), the view from the rear of the hotel is outstanding, it was a pleasure to wake every day to the view, 7 days of claer weather was a bonus. The hotel is situated so close to the ski start points it can almost be classed as a ski to the doorstep. The facilities in the basement of the hotel is adequate for storing all ski gear and it is a short walk to the lift/stairs to take you up to the warmth of the living accomodation. The food was exceptional (can be a little on the rich side) and was always served up to a very high standard. The food is based on your needs for post ski. The Hotel is one of the cheaper places to drink in the Saas Fee village, although it is still fairly expensive!!!!!
What made this hotel is the staff, all the staff made a positive contribution and would be a credit to any hotel that they worked in. The kids club staff (the annaconda song) are a first class outfit that gave the parents a nice break to enjoy the village and ski. My youngest is a fussy eater, but the staff made every effort to include him and dealt with his dietry requirements everytime. The management staff were brilliant, nothing was to much trouble and every effort was made to ensure that almost every need was met! As a credit to Esprit they really do have some outstanding employees and the Annahof is certainly a place that we will stay at again! Highly recommended

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellingwelshman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmignham
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2010

Stayed here with Esprit in Feb 2010 on a family skiing holday and had a fabulous time. Two adults and two kids 7 & 5 - they esprit skiing set up works really well and the Annahof is fabulous. Our daughter was unwell while were away (nothing to do with the hotel) and the Annahof team were great, helpful and supportive.
The food is outstanding - esp the desserts - don't come here to lose weight!!

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kipper44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 17, 2010

We are a family of 6 (Four kids) and we travelled with Esprit Ski to Saas Fee in January this year. We are fairly regular travellers and have been on several family ski trips. This was the best yet.

We could not rate Esprit and the Annahof highly enough, especially for families. First of all, the location is superb, in the main street and very close to the lifts. In particular, the facilities and childcare is superb. Our room wasn't particularly big for six of us, but many of the other rooms are bigger (had we booked earlier).

There are the usual lessons and childcare available, babysitting is free as is a supervised tea for the under 12s, and an optional evening club.

The food is superb, it includes high tea with cakes and a five course evening meal with unlimited free (quality) wine. We are vegetarian and our kids all have varying requirements! which the chef was always keen to accomodate.

Whilst the resort is quite pricey, we didn't have to spend much except for a few drinks out, as pretty much everything was provided in the hotel. It isn't the biggest resort,but there is enough for a week's skiing. Around the village there are some very easy short blue(green) runs serviced by drag lifts. There is a great beginners area and there are some nice options though the trees and a few bumps and jumps for kids.

The progression to the longer blue runs is a bit of a step up but the red runs are superb and some are quite challenging. The black runs are not particularly difficult and not really any different from some of the reds. Skiing from the glacier at 3500m is awesome.

The 5km sledge run is both good value, and great fun and the village is very pretty with no cars. We didn't experience any queueing and access was easy.

Overall, a superb location, lovely resort, fantastic hotel with great (good restaurant quality) food ; brilliant for families. Highly recommended.

Stayed January 2010, traveled with family
Helpful?
3 Thank biffa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet Hotel Annahof

Property: Chalet Hotel Annahof
Address: Chalet Hotel Annahof, Saas-Fee 3906, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Saas-Fee
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites
Hotel Style:
Ranked #34 of 48 Hotels in Saas-Fee
Price Range (Based on Average Rates): $$
Number of rooms: 17
Official Description (provided by the hotel):
The Annahof offers an unbeatable mix of the absolute prime location in the whole resort, beautifully refurbished bedrooms and lounge area, and our Esprit Chalet Hotel catering and service. Our friendly, professional team of staff look forward to welcoming you to Saas Fee and the Annahof this winter. ... more   less 

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