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Speedo29

Worst 5 star ever.

1.0 of 5 bubblesReviewed Oct 22, 2019
We traveled with the First Class Swiss. We needed to use the hotel at the airport. This hotel was a bad choice.
The room was dirty, stains on the carpet, dust, bathroom too dirty including mold. We changed the room, but it was exactly the same. Very disappointed, we didn't expect that.
Date of stay: September 2019
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this review
Responded Nov 26, 2020
Dear Guest

I'm apologizing for your bad experience with us, these isssues really shouldn't happen.

Still we're thankful for your feedback so we can improve in the mentioned issues.

I hope we can make it right with your next stay and want to fulfill your wishes to provide a stay with our Radisson blu spirit.

We wish you all the best and stay safe.

Sincerely yours
Michelle Handloser
Front Office Operator


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,130)
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Reviewed October 22, 2019

Great location attached to terminal - easy to get around. Staff were very polite and helpful - thanks Melissa!
Did not have the opportunity to have breakfast due to an early flight but I would expect it to be of Radisson standards.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank mather2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded November 27, 2020

Dear Guest

Thanks for the greatreview and the feedback.

Regarding the breakfast, usually we have "early bird breakfast boxes", we're sorry that we didn't organized one.

We hope to see you soon.

All the best and stay safe.

Greetings from Zurich
Michelle Handloser
Front Office Operator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2019

I want to recommend the hotel for excellent location, and some of the best service I've seen. We needed more wash clothes and within seconds they were at our door. We needed a new hair dryer in the morning and it arrived in seconds and then the man explained how to use it by holding the button - different than our American dryers. Everything is made to conserve energy. I would highly recommend this hotel if flying into Zurich or flying out.

Date of stay: October 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dessa r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded November 27, 2020

Dear Guest

First of all a huge thank you for this awesome feedback.

It's nice to hear that you had a great stay with us and everything went well.

If you should have any wishes in mind for your next stay please don't hesitate to contact us at any time.

See you soon and stay safe.

Sincerely yours
Michelle Handloser
Front Office Trainee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2019

I sent a night in the Raddison blue in the airport. Very convenient. Great food and service. I was lucky to get a suite. Look at the pictures. The bathroom is great, beautiful view and great mini bar!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
2  Thank fetscherin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded November 27, 2020

Dear Guest

Thanks a lot for the great rating and such a nice feedback.

It's nice to hear that you had a pleasant stay with us.

We hope to se you soon and stay safe.

Greetings from Zurich
Michelle Handloser
Front Office Trainee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2019 via mobile

Nice hotel with adequate size rooms across from the airport and train station. VERY convenient to train, trams, and planes. Clean rooms and friendly staff.

Restaurant is good but primarily serves Italian fare. Would have preferred a more general menu but there are more places available in the area.

Rooms are clean. See through window to bathroom looking at commode is a bit strange.

I would definitely stay there again.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank JohntheLast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded November 27, 2020

Dear John

Thanks for your nice Feedback and rating.

It's nice to hear that you had a pleasant stay with us.

We hope to see you soon and stay safe.

Sincerely yours
Michelle Handloser
Front Office Operator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2019

Air conditioning didnt work in our room, they said they were turn it down on there end but that didnt work, we were finally given another room after i got very annoyed & that air conditioning didnt worker either. We gave up and asked for a fan and thank god they had one or we would have been miserable! They also did not have outlets next to the beds in either room so unless you had an extremely long phone cord, you had to have to go across the room to plug your phone in. I asked for an extension cord and they said they don't have those. I suggested they get some and the man seemed not please with my suggestion. So happy we were only there for 1 night. The only good part of this experience was that we were connected to the airport which made our 20 hour layover way way easier.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mcwwalker1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operator ZRHZQ, Owner at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded December 10, 2020

Dear Ms./Mr Walker

I'm sorry to hear that you couldn't experience the stay we are promising.

We hope we can make up for it sometime.

Still we appreciate your feedback so we can improve in the mentioned topics.

Happy Holidays and all the best
Michelle Handloser
Front Office Trainee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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