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Jared D
Nashport, Ohio

Location is only benefit

2.0 of 5 bubblesReviewed Sep 18, 2019via mobile
Let me start by saying I’m not usually a complainer and this is the lowest rating I’ve given:
We choose this hotel for an overnight stay before our flight back to the US based it being IN the Zurich Airport and the upscale appearance/reviews online. I’ll give it a 2 out of 5 because we could sleep in and walk down into the airport terminal in minutes, but that’s about it. Started out by not being offered any of the Gold level perks of my Radisson Rewards account at check in. Whatever, I can do without 2 bottles of water, a welcome gift in the room, or a room upgrade—it was just a place to crash overnight. Then we got upstairs. The room was very tired/worn—scratches on all the furniture, knicks in the wood, scribbles on the wall, and stains on the headboard (WTH?!). We were so tired from traveling across the country that we didn’t call downstairs to complain or asked to be moved, we figured we’d simply deal with it. After reading reviews of the restaurants downstairs in the hotel we decided not to try them, and instead just do room service because we were just wanting to relax and chill out. The food was good, so that’s a another reason to give it 2 stars instead of 1, but I called “One Touch Service” as well as trying Room Service back when we were finished to come and get the dishes and cart (as the card said to) and got no answer, so I pushed the cart into the hallway and figured someone would get it, I didn’t want our room smelling like food the rest of the night. On the physical aspects of the room, The hot water pot had not appeared to be cleaned, the hairdryer appears to use a different plug than what is used here in Switzerland (it was a two pronged continental Europe plug vs the Type J three pronged in the room) but luckily we had adapters. The worst part about the room, and again didn’t worry about calling downstairs (because they didn’t seem too warm and fuzzy when we did interact with them), was that the toilet didn’t function that well. Having to flush 3-4 times (small button, big button, both together, didn’t matter) was a bit ridiculous. When we checked out we were going to share our experience, but it was a quick, cold, check-out so we decided, the hell with it, let’s just get out of here. Did we get our $380CHF for one night’s worth? Hell no.
So, will find another place to stay near Zurich airport next time.
Date of stay: September 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Radisson-Blu-Zurich, Manager at Radisson Blu Hotel, Zurich Airport, responded to this review
Responded Sep 19, 2019
Dear guest, we appreciate you taking the time to complete a survey regarding your recent stay with us. Thank you very much for your ratings and feedback. I am very sorry to read that your stay was not to your satisfaction. First please let me express that we are very sorry for all inconveniences caused and deeply apologise for this. I recognized that you graded us with 6 or below on all topics and I want to apologize for any inconveniences caused again. We will follow up your input with the involved departments and we will do our best to improve our service in your marked areas. I very much hope that we still have the opportunity to prove to you that this is not our standard and we can show you that we can do it better by far. With best regards, Tobias Bartels (Assistant Front Office Manager)

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (4,138)
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    572 - 577 of 4,138 reviews
    Reviewed September 17, 2019

    Excellent service at the desk and at the restaurant in the evening. The service at breakfast could be improved by paying attention when the people arrive in the restaurant to make sûre that the coffee is serve quickly. Excellent location next to the airport !

    Date of stay: September 2019
    • Trip type: Traveled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
    1  Thank cmontr738209
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Radisson-Blu-Zurich, Front Office Junior Supervisor at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded September 26, 2019

    Dear Guest

    Warm Greetings from Radisson Blu Hotel Zurich Airport.

    Thank you very much for your stay in our hotel and for your great feedback!

    It is very nice to see that you enjoyed it with us and that everything was to your satisfaction.

    Your feedback is very important for us and we appreciate it very much.

    Nice to hear that you could benefit from our location.

    We are looking forward to welcome you soon again.

    Yours sincerely,
    Nathalie Weidmann
    Front Office Junior Supervisor

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 17, 2019 via mobile

    Meet Up with our partner for meeting, sitting in there lounge area having coffee and some snacks, nice open space with fast wifi free.

    Vad lunch in THE restaurant very Good and very Good service, ok pricing

    Date of stay: September 2019
    Trip type: Traveled on business
    4  Thank JHE
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Radisson-Blu-Zurich, Front Office Junior Supervisor at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded September 26, 2019

    Dear Guest

    Thank you very much for your visit in our hotel.

    It is very nice to hear that you enjoyed your lunch in our restaurant.

    We appreciate this very much and i hope you will come back soon.

    On behalf of our entire staff here at the Radisson Blu we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

    Yours sincerely,
    Nathalie Weidmann
    Front Office Junior Supervisor

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 17, 2019

    I had a very nice stay at the hotel. The room was quiet even though it was overlooking the airport. The staff are very friendly and always willing to assist.
    Breakfast was really nice, lots of fresh food to choose from. Great location. We will definitely come back.

    Date of stay: September 2019
    • Trip type: Traveled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank 26iwonaf
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Radisson-Blu-Zurich, Front Office Junior Supervisor at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded September 26, 2019

    Dear Iwona

    Warm Greetings from Radisson Blu Hotel Zurich Airport.

    Thank you very much for your stay in our hotel and for your great feedback!

    It is a pleasure for us to read, that you totally enjoyed your stay with us.

    Your feedback is very important for us and we appreciate it very much.

    We are looking forward to welcome you soon again.

    Yours sincerely,
    Nathalie Weidmann
    Front Office Junior Supervisor

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 16, 2019

    Of course, all the services were really on a high standard and highly professional. But not really "heartwarming" or even "cosy". Very clean, very nice, very mondane, excellent breakfast. perfect for business.

    Date of stay: September 2019
    • Trip type: Traveled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Nik991360
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Radisson-Blu-Zurich, Manager at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded October 4, 2019

    Dear guest, Thank you very much for your high ratings and positive feedback. It is rewarding to see that you enjoyed your stay with us. On behalf of our entire staff here at the Radisson Blu we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! With best regards and have lovely day, Tobias Bartels (Assistant Front Office Manager)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed September 14, 2019 via mobile

    A full service hotel right at the airport so handy for connections. This was my second stay and the experience was the same both times. Super swiss product. Professional staff, quality rooms and details. Had great room service food and enjoyed the morning buffet. I would rate it higher but you really pay for the convenience so value for money is the only issue.

    Date of stay: November 2018
    Trip type: Traveled as a couple
    2  Thank dlc58
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Radisson-Blu-Zurich, Front Office Junior Supervisor at Radisson Blu Hotel, Zurich Airport, responded to this reviewResponded September 15, 2019

    Dear Guest

    Greetings from the radisson blu hotel zurich airport.

    Thank you so much for staying in our hotel and for your good feedback.

    It is a pleasure for us to read, that you totally enjoyed your stay with us and that everything was to your satisfaction.

    Thank you as well for choosing our hotel again, it was a pleasure to have you here as our guest

    Your feedback is very important for us and we appreciate it very much.

    On behalf of our entire staff here at the Radisson Blu we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

    Yours sincerely,
    Nathalie Weidmann
    Front Office Junior Supervisor

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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