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All reviewsgourmet restaurantkulm hoteljunior suiteearly septemberst moritzthe half board optionimpeccable servicekids' clubbeautiful roomwear a jacketspa treatmentseach mealgreat spasmall villagegeneral managerhigh qualitywhole family
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Reviewed July 25, 2017 via mobile

We enjoyed this gem in the mountains during four days and reached the best level of relaxation. All you need in the hotel with the best service you can imagine, an excellent spa for the wellbeing and a perfect breakfast to start the day.
Cannot rave enough about this wonderful place and thank the team.
Will be back for sure

Stayed: July 2017, traveled as a couple
Thank celerina11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2017

The employee work at this hotel make this hotel stand out from other 5* hotel. Thank you, especially the people at front desk and the transfer, you are wonderful. Very good spa to relax some tired muscle.

  • Stayed: July 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank yh60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2017

This is our third visit to this hotel and we staid 6 nights this time. It really has to be among the top tier of mountain hotels world wide, 5 star in every sense. As before we were there a bit off-season in late June/early July which they consider spring, so the hotel was not that busy and the rates fantastic -- less than $400 per night total including half board, including dinner in their Grand Dinning Room where the meals are superb. The staff at the hotel is top notch in every department. We have now gotten to know quite a few of them. And after a day hiking, the spa facility is superb, with a large pool plus several specialty pools and steam and sauna rooms. All included.

Room Tip: Most rooms face the rear and have terrific mountain views. The standard rooms are quite nice.
  • Stayed: June 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank alanbill16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2017

In the context of comparisons to other hotels and accommodations it is really only fair to give the Kronenhof an EXCELLENT evaluation on an overall basis. Our stay in early July 2017 was indeed memorable and could have been "perfect" if it were not for a few minor inconveniences and disappointments. Lets get the minuses out of the way. First upon check-in the front desk approach was a little disorganized and off-putting. Our luggage and that of our guide were sent ahead earlier in the day. Because there was only one person at the front desk, we were shown to our room by a bellman. They had delivered the wrong luggage to our room. We attempted to call te front desk, but no-one answered, so we went back upstairs to resolve the issue. It got fixed, but the confusion and lack of attention to detail (matching luggage tags with guest names) is not what you expect (or want from a 5 star hotel). Second, our room, which is located in the new renovated section, was actually located in the 2nd level sub-basement. This hotel has in effect 8 levels-- 1b, 2b, 1, 2, 3 (lobby), 4, 5, 6. Our room (which did have a terrace) was adjacent to the spa entrance and across from the garage entrance. So while it was a lovely room, the spa smell combined with the garage smell did not make for a pleasant experience walking to the room. And, I simply have an aversion to any 5 star hotel room located in a sub-basement. The hotel was very understanding and showed us a selection of alternative locations which turn out to be suitable. The second, distracting issue was the hotel had booked in a large function (St. Moritz/Engadine Jazz Festival). Accordingly on the night before the function we were advised that the main bar/reception/lounge would be closed to hotel guests. The main hotel restaurant would be closed to guests and we could expect large crowds of up to 350 people attending the function. Maning as a hotel guest we had to navigate through the crowd to reach our room. Also, the music and partying went on until about 2AM and was heard in our room--this is a non air conditioned hotel, so sleeping with windows open is a must in warm weather. Because this was a "special" function in the hotel they "waived" the smoking policy allowing party-goers to smoke both cigarettes and cigars in the bar/lobby area which consequently permeated the hotel areas. What was most disappointing about the function was a) they only advised you after you had booked and checked in and b)they assumed that it was a benefit to guests. They seemed to not grasp the concept that this was an inconvenience to guests. Yes they made accommodations for a different dinner location and still excellent meal--but not the same as other nights. The third issue detracting for "perfection" is the hotel's dress code for the restaurant. Upon check-in were were advised that men are expected to wear a sport-coat for dinner. O.K., fair enough, they did make one available--slightly oversized, slightly out of style--nice to see the continuation of tradition. But, at the same time, they were allowing women to enter the dining room wearing torn knee jeans or less than flattering stretch yoga pants. The written notice out-side the dining room clearly shows dresses/skirts for women, jackets for men and NO JEANS. However, the policy was ignored in many an instance. We observed men with sort jackets with jeans. Women with skin tight torn knee jeans, etc. If you have a policy, follow it. I just felt uncomfortable sitting at dinner wearing a too big out of style jacket, while others were comfortable in their own clothes. Enough said on the "almosts". The rest of our experience was truly exceptional. The hotel food was outstanding. The 1/2 board option is the best value and quality anywhere in the area. Fair sized potions with appetizer, soup, main course, cheese, dessert. Just grand all around. The hotel restaurant staff was also exceptional. They operated seamlessly and were always attentive to your needs. All in all, if they work out some of the kinks and keep guests needs foremost in their approach they will be "Truly Perfection"

Room Tip: Avoid rooms in 1b unless you like the sub-basement
  • Stayed: July 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sharon-Stephen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2017

Came back to this hotels after 3 years and again was amazed with excellent service and facilities. As a good wine, this hotel only gets better with time :) They've added new family services which our child was really happy about, - bracelet on arrival which gives free ice-cream in bars daily, welcome gift and opportunity to have food from kids menu in a special room with babysitter. Quality of breakfast and dinner remain on the very high level. I also recommend to order spa treatments, they are not just relaxing but effective. Just need to be booked in advance. Charming, classic hotel which leaves you totally revamped.

Room Tip: Room on B floor has a nice green terrace with furniture - great alternative to balcony
  • Stayed: June 2017, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank U1traviolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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