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“Disapointing service in the restaurant”

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Berghaus Alpenroesli
Ranked #4 of 15 Hotels in Klosters
Certificate of Excellence
Reviewed February 24, 2013

We've been recomended this restaurant by a colleague who knows Klosters pretty well. The whole experience of dining in this remote place and coming down sledging sounded very exciting. The food was ok but nothing exceptional. However the evening was ruined by an icy service. The German lady who served us was very unfriendly: never a smile, sounded very impatient, we had the impression she was doing us a favor by serving us ...Our guest from London was shocked by her behaviour especially for the prices charged at the end! The cherry on the cake was that she never brought us the dessert menu. And one hour after we finished the main and we asked for one, she said that the kitchen closed and that there were no desserts left, except ice cream. Somehow, we felt so bad about the whole process. Management might have felt our discontent, so they offered us one ice cream. But the damage was done and our guest left unhappy and shocked. Such a pity in a place where tourists are getting rare and where hotels are struggling to fill their rooms because of the strong Swiss Franc and the tendancy of visitors prefering neighbouring hospitable Austria!

Room Tip: Take a table looking onto the valley, next to the windows
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  • Stayed: February 2013, traveled with friends
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1  Thank kizkouz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 - 30 of 117 reviews

Reviewed February 18, 2013

After a beautiful 20min walk up the mountain you reach this newly renovated restaurant with an amazing view!! After dinner you can sledge down which is great fun.
If you are in Klosters, a visit there is definitely a must.

  • Stayed: February 2013, traveled as a couple
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Thank Feykir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

And of course, everyone is very friendly: The staff made us feel at home, which is priceless when travelling. The fact that we couldn't drive there makes this a location which feels and is far above daily hassle. However there are plenty of sleighs to take a fast and fun 5 minute ride to Klosters. And for the way up there was always a bus at our command.

  • Stayed: December 2012, traveled with friends
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1  Thank Simonstauber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2012

It was the perfect weekend - tons of fresh snow, we took the train from Zurich and were picked up from the train station at dusk by the hotel one-and-a-half hours later, were raced up the mountain to the lodge where no other car would dare venture without chains and spikes in those conditions, were warmly welcomed by the proprietors and thank goodness not held up with filling out registration forms but could enjoy a lovely clean and modern room not without Alpine charm (incl noise from people in other rooms), followed by snuggly dinner by the fireplace in the restaurant with an excellent bottle of red. Breakfast was also most enjoyable, available til late. Wifi throughout provided access to the "other world". Service orientation of everyone was excellent*

Room Tip: we stayed in Edelweiss. Has nice balcony.
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  • Stayed: December 2012, traveled as a couple
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Thank marrakech12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2012

I reviewed the restuarant a year ago and hated it, the hotel has changed hands and I think the change is much for the better. The staff are friendlier and the food much better, we had lunch on a day when the weather prevented us from skiing and we had and great time. If you've had a bad experince before give it another go, you might be surprised!

Room Tip: If you visit in the winter, rent a sledge to go home!!
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  • Stayed: March 2012, traveled with friends
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1  Thank Patrickthehunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

I was glad when the owners changed as the old ones were quite rude. New owners used to run the sportzentrum (food was better there when they ran it than it is now). However - it has been renovated - and instead of being lovely and cosy inside it is now quite sterile - all bleached white pine which could be anywhere - such a shame as it was so nice before. The outdoor terrace is a better now though with more tables - it does get very busy when its sunny. The food itself isn't that great - before you used to get a loaf of bread with a knife in it when you sat down which was nice and something different - how its a slice of bread in a basket. Before you had a whole rosti menu - an individual rosti cooked in a pan an the pan brought to your table with the toppings you chose - now you can have 2 options and the rosti is just dumped in the pan from a large communal rosti. The rest of the menu is less than before and quite expensive for what it is - hopefully this is something that will improve once they have settled in - I hope they bring back some of the old menu and some of the character inside. If not then it will just be a place to go for a walk and a drink before heading back into town.

  • Stayed: April 2012, traveled with family
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1  Thank cslgv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2012

positive:
- renovation of the place itself
- cosy restaurant

negative:
- very unfriendly and very very slow service
- open food being touched by service personell with their fingers
- overpriced, i.e. chocolate cake 12.-
- cannot drive there by car, not mentioned on the website

Sorry, will never go there again

  • Stayed: March 2012, traveled as a couple
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3  Thank tstierli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Berghaus Alpenroesli

Address: Talstrasse 135 | 7250 Klosters, Klosters 7250, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Klosters
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Ski-In / Ski-Out
Hotel Style:
Ranked #4 of 15 Hotels in Klosters
Price Range: $217 - $258 (Based on Average Rates for a Standard Room)
Number of rooms: 9
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