This hotel provides an excellent value and top notch service. The hotel itself is a bit dated and the rooms are furnished simply. But everything is kept clean, and the staff is very helpful in resolving any concern. There is even a free WiFi network for guest use.
The only small complaint that we have is that the TV in the room is smaller than an average computer screen from the 90's.
The breakfast is adequate for a 3* hotel (cereal, cheese, cold cuts, boiled eggs, bread, buns, jam, juice, tea coffee) One unexpected positive add-on are the sandwich bags that are provided: making a lunch bag is encouraged :-) although you should also give try the food at the many good mountain restaurants.
Dinner is buffet style with a soup and salad starter, a main course and a dessert. We found the dinner to be ok, but nothing to write home about. The drink prices are very fair and lower than at many restaurants in town.
The sauna area is nice and even includes a small rest area. Be prepared for the cold tile floor when you step out of the sauna. We appreciated the ski boot heater; nothing beats warm and dry boots on a freezing cold winter morning.
This Hotel is owned, managed and operated by the German travel agency "team3reisen", hence the most guests and staff are Germans. So you won't get a full Swiss experience staying here, but the German staff is friendlier than many of the Swiss staff that we encountered elsewhere. The hotel is a ~10min walk from Flims town, the free ski bus only runs frequently in the morning and afternoon. No buses after 5:30pm
In case we ever return to Flims, we will stay at Hotel Surpunt again.
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