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“Excellent Stay”

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Sunstar Alpine Hotel Flims
Ranked #6 of 16 Hotels in Flims
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Stay”
4 of 5 bubbles Reviewed February 3, 2014

Excellent hotel made even better by the helpful staff. This was a family ski weekend for us and our first trip to Flims and we feel fortunate to have stayed at the Sunstar. Everything was to expectations, including food in the restaurants and on-site facilities. The staff were exceptional. One very nice service was the hotel shuttle to/from the main lift in Flims.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

Traveler rating
    33
    47
    13
    3
    3
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 26, 2014 via mobile

Long weekend tagged into a business trip to Zurich, very convenient location. Hotel very clean and rooms spacious, maybe a little old fashioned, but it was charming not tacky. The staff were really friendly from the reception and bar staff and the cleaners. The food was good - choice of a set meal per night, plus a la carte. Child friendly - had our toddler with us and they supplied plastic plates and cutlery with all meals and didn't seem to mind too much when he emptied all the plant pots! The shuttle to and from the slopes was really handy. We enjoyed our stay and would recommend.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lizi2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castronno, Italy
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

Very nice position at the edge of Flims. Very quite.
ski slopes reachable easy with hotel bus in 2 minutes
room are wide and view on the Alps is wonderful
Nice swimming pool with view outside
Good Swiss and international food. Sometimes service at restaurant is too slow
Many nice initiatives organized such as ride on sleigh, cakes, wine tasting, etc.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank guidolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
114 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

The hotel location was really good. Located near the forest and around 15 minutes convenient walk to the crystal clear Cauma see, there is a lift that can take you down/up to the lakeside. If I am not mistaken the lift operates until 6pm.

The room was comfortable, unfortunately the heater was not working properly in the first room assigned for us. But the reception quickly took recovery to upgrade our room to a better corner room on high floor with even a great view with a nice balcony which faced the mountains. Great service indeed.

Breakfast was good, make sure to try the apricot jam.

The hotel provides free parking and interesting daily program, make sure you don't miss it. We really appreciate it especially the afternoon with free flow of sparkling wine.

Room Tip: Rooms on top floor
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rairliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

We came here for a week's ski trip, and enjoyed our stay. The staff were very friendly, helpful and efficient - a faulty shower head was replaced (by the manager!) immediately it was reported. The ski cellar is spacious with plenty of room for skis and boots. It's a 10-15 minute walk into Flims, but the hotel courtesy bus to and from the slopes is so quick and efficient that it is like staying in a ski-in/ski-out location. The spa area (especially the pool) is not large and feels cramped when the hotel is busy, not helped by the steam room being out of commission for our visit.

Breakfasts are good with plenty of choice and the evening meals are very good with a reasonable choice. Wine, however, is pricey. There is a good bar with a nice comfortable atmosphere. Our bedroom was spacious with a large balcony, a lounge area and a reasonably-sized bathroom. The fittings were not luxurious but more than adequate.

Altogether a pleasant stay.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

I stayed at the Sunstar on a ski trip to Flims. The hotel is at the beginning of a forest area outside the centre of the resort. It is very quiet there. It takes about 6 or 7 minutes to get to the main ski lift using the hotel bus, but it is too far to walk in ski boots and carrying skiis. The hotel manager is very helpful and can be seen regularly in the dining room and hotel foyer. I thought all the breakfast and evening meals were well prepared and interesting, however service became a bit slow in the evening when the hotel was full. My bed room was very clean and quiet; and the helpful manager had the heating turned down for me. The hotel atmosphere and furnishings are comfortable and pleasant but not romantic. There are quite a few friendly activities organised by the hotel - wine tasting, nightime forest walk, visit to the hotel kitchen etc...There is a small gym, I did not find the pool.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EyesD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zurich
Level Contributor
107 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

I was here for just the weekend but was really impressed. First, the location is perfect - its set in the forest and a 10 minute walk to the beautiful Cauma see, which means you can get their early before the throngs of people arrive. Its also an easy 20 minute walk to the charming town of Flims, which has great restaurants, shops and mountain lifts.

The rooms were very comfortable with a great bed, all modern fittings and a typically Swiss immaculate bathroom. My room also had a nice balcony which faced the mountains.

The hotel has a nice indoor bath, which is sort of too small to be a swimming pool but much larger than a jacuzzi. It has a few bubble jet stations and a massage water fall. There is also a very nice looking steam bath and sauna, but unfortunately these are not turned on in the mornings and take a while to get up to heat, so you cant really use them before breakfast and I was away hiking both days and returned after dinner, so I never got to experience those.

I only had breakfast at the restaurant, which was very nice - many local Graubunden dried meets and local cheeses, and their house made apricot chili preservers as well as lots of fresh fruit, some hot dishes and freshly baked breads.

They also have a nice daily program of suggestions from arts to live music, and a nice little hotel bar. I am happy to recommend this hotel.

Room Tip: you don't need to drive there, from the Chur train station there is a convenient bus which stops...
See more room tips
  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank photoguyZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Flims

Property: Sunstar Alpine Hotel Flims
Address: Rudi Dado 8 | 7018 Flims, Flims 7018, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Flims
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Flims
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunstar Alpine Hotel Flims 4*
Number of rooms: 81
Official Description (provided by the hotel):
The Sunstar Alpine Hotel Flims, in an idyllic, peaceful location on the edge of the forest, is within walking distance of the popular Lake Cauma. First built over 100 years ago, and with a Jugendstil facade, the hotel blends perfectly into its beautiful setting. The interior is decorated in typical cosy Graubunden style, with lots of warm wood, tastefully enhanced by some Jugendstil (Art Nouveau) features. The comfortable rooms vary in size and have views in different directions, with those in certain categories having a balcony. Tasty treats are served in the half-board restaurant, at the bar and, in summer, on the sunshine terrace. You can enjoy fondue and other Swiss specialities in the homely "Carigiet-Stubli". For soothing relaxation, there's a small but stylish spa area: try the leisure pool with its bubble bench, massage jets and waterfall, or the sauna or steam bath. The rest room with its heated benches (tepidarium) is another perfect place to relax. To keep you fit, there's even a little weights room. In the varied scenery of the Flims, Laax and Falera region, there are all kinds of different activities to enhance your relaxing stay in our hotel. ... more   less 
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