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“Day Light Robbery - Gross Misrepresentation”
1 of 5 bubbles Review of Swisshotel Flims

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Swisshotel Flims
Ranked #14 of 16 Hotels in Flims
East Sussex
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Day Light Robbery - Gross Misrepresentation”
1 of 5 bubbles Reviewed March 11, 2008

We were lookinng for a good standard hotel near the ski lifts in Flims. Found the Swisshotel on the internet. Looked fantastic on their website. Thought it was part of the Swissotel chain as this is the way it was marketed. In short - there are a total of 3 staff who cover reception, breakfast etc. The so called welcome drinks was a table with a few spirtis and a couple of bottles of wine - there is no bar so they used the 'breakfast room'. It was like a morgue. The wellness was dirty - sauna smelt like a toilet - and the gym was unusable because all the equipment was jammed into a room on the 2nd floor. The towels in the wellenss area were the official towels from the respectable 'Swissotel' chain (suspicious!). The owner has no vested interest in hospitality - it is a property investment - he has simply put in so called 'facilities' to attempt to justify 5 star prices. The breakfast consisted of some ham, eggs and token cereals served in the mulifunictional lounge - there is no hotel restaurant. When we complained - the owner got aggressive and threatened to physically remove us. AVOID THIS HOTEL AT ALL COSTS! It is no more than a 3 star if that! If not for that reason than for the fact that the owner is at best 'unpredictable'......

  • Liked — The Front Door so we could leave
  • Disliked — Total Rip Off and Off the Scale bad service and treatment
  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank SwissTraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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30 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Date | Rating
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  • English first
  • German first
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  • Russian first
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Additional Information about Swisshotel Flims

Property: Swisshotel Flims
Address: Via Nova 72, Flims 7017, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Flims
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites
Hotel Style:
Ranked #14 of 16 Hotels in Flims
Hotel Class:4 star — Swisshotel Flims 4*
Number of rooms: 40
Official Description (provided by the hotel):
Exclusive hotel on prime location just next to the ski-lift station and pist in the heart of the beautiful holiday resort Flims/Laax. Fitness centre, Wellness & Beauty, sports shop with ski- and snowboard rent, hairdresser, restaurant, two bars, garage parking. Experience wonderful holidays in one of the largest and most modern skiing area in Switzerland: 220km of pists, 28 ski-lifts, 4 snowparks, the largest half pipe and magnificent freestyle slopes. Enjoy snow and sun. Infinite winter pleasure at a level of 1'200 to 3'000 meters high in the sky. Welcome to the Swisshotel Flims. ... more   less 
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