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“Excellent staff”
4 of 5 bubbles Review of Hotel Europe

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Hotel Europe
Ranked #5 of 16 Hotels in Brig
New Delhi, India
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Excellent staff”
Reviewed January 11, 2014

Stayed in this hotel as part of our visit to Zermatt and for our trip in Glacier Express from Brig to St. Moritz. The most impressive part of this hotel was its staff. All the staff we met in this hotel appeared to be taking care of the hotel like a family member and they were treating guests as guests at home, by providing very valuable suggestions for the trip (For example, when we told the lady staff about our plan to go to Zermatt, she was even recommending the better side to sit on the train while travelling to Zermatt, without us asking for it!) It is very difficult to find such dedicated and caring staff in most big hotels and hence we were really impressed by them. The location was also very good, as it is just opposite to Brig train station (from where you can catch the Glacier express or go to many other locations in Switzerland). The room was also very spacious and it was very clean. The breakfast was really good (but not exemplary!). The price we got was also reasonable for the Swiss price standards. The only negative thing I can report is about the transperancy of the curtain in the toilet window. The curtain and glass of the windows were transparent. Since we were staying in the first floor and since the hotel was just opposite to the train station, it was a bit embarassing to put on the lights in the toilet (at night)! May be the hotel should rectify that too!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank suhruthu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    17
    48
    18
    6
    7
See reviews for
26
34
14
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Texas
Level Contributor
143 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed January 10, 2014

My companion and I arrived in Brig and walked easily to Hotel Europe from the train station. A nice clean entry and a clerk who was helpful and courteous. Our room was very nice and very clean, with good water pressure and no shortage of hot water. After spending the afternoon exploring around town we came back and set in the bar for a cold beer. The night manager, Cornelia served us and offered up an invite to the morning's complimentary breakfast and then asked us what we were doing the next day. When we sort of admitted that we were not sure she gave us the best advice we got our entire trip. Take the morning train to Zermatt, then grab the Matterhorn railway up to see the mountains. It was a terrific idea and we did just that. Back for our second night we enjoyed the bar with some fellow travelers and another comfortable nights sleep. The breakfast both mornings was great with a variety of choices. Good coffee made fresh by the ever present and helpful Cornelia. I felt this to hotel be a very good value and would recommend it to anyone.

Room Tip: Our room faced away from the main road and we were not disturbed by vehicles or trains.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank exracer16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2014

This is a no-frills hotel conveniently located opposite the stop for the Glacier Express. Very convenient to make trips to the high points of the Alps. We made quick trips to the Eggishorn and Bettmerhorn from here, before taking the train to Zermatt village. The rooms are spacious and clean. The breaksfast was reasonable. However, we were disappointed that, in spite of a request made ahead of arrival, the hotel could not provide gluten-free bread which is available in the neighbouring supermarkets. I would not term the service, excellent.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1712JB12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walcha
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2013

The perfect place to stay for some days and visit the much dearer places like Zermatt and Saas-Fee. A few steps to all transport, practically no noise, an excellent breakfast and all the tips that you need to find places. We felt like family members

Room Tip: We overlooked the main street and railway station which also gave us a good view into the scenery to...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 320expatriate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
Reviewed October 12, 2013

We arrived in Brig with a booking for a hotel - but on arrival to that we could not have been more disappointed/let down or totally depressed. We only needed a room for one night as we were moving on with our European train holiday the next day. We decided to try and get another hotel room and across the road from the station was Hotel Europe, this was our first try.

We were delighted when the duty manager said he could accommodate us with a double room - the price was very reasonable much the same as we were going to pay.

Johnny (the duty manager) was so helpful and obliging. The time of year for the visit to Brig was not in the height of the season, things were definitely winding down as far as tourists were concerned. The summer season was just about over and the winter season hadn't started so things were a little quiet in the town and the hotel. But this didn't detract from the service provided.

The room was spacious, clean and airy. We did front the station, which meant through the night there was the usual noise of the coming and going of trains, but we expected that and it didn't stop us having a good night, 'cos the bed was nice and comfy....

We asked if a restaurant could be recommended for a good meal with reasonable cost - this was done and we walked the short distance and enjoyed a wonderful meal with a couple of drinks. Speaking of drinks the bar too was available for use.

Breakfast was excellent - the usual continental with as much as you could eat.

Overall this hotel and the staff can be recommended for its complete service with an excellent standard of customer care

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Val T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor Harbor, Australia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 3, 2013

Started the Glacier Express from Brig as our time didn't allow us to stay more than one night in Zermatt, and the prices where too extreme to be there just a few hours. The write up for Brig wasn't anything fantastic so we thought it would just be a bed for the night. Well how wrong we were, Brig is a beautiful place with no hoards of tourists and they are surrounded by majestic snow capped mountains 360 degrees, and our brilliant hotel made the most out of those views...even from the toilet window WOW simply amazing, we were right across the road from the train station, where we caught the train direct from Paris (17 coaches and we were the last people on the train since it left Geneva) The Hotel staff are lovely and the breakfast fantastic. would definitely recommend Brig and the Hotel Europe.

Room Tip: get a corner room plenty of light, windows, and views
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  • Stayed April 2013, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank kimberlyjane_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona Del Mar
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 4, 2013

Directly across from the train station very convenient for travel. It is at the base of the beautiful alps in Switzerland! Centrally located to visit Zermatt one day and interlaken the next. We so loved staying here. We were taken care of just like family. My daughter needed a doctor and the owners Trudi and Kurt Walser took us to the hospital, helped with translation and picked us up. We highly recommend their family hotel very much.

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank DaliMama888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Europe

Property: Hotel Europe
Address: Viktoriastrasse 9, Brig 3900, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Brig
Amenities:
Bar / Lounge Room Service
Hotel Style:
Ranked #5 of 16 Hotels in Brig
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Europe 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Europe Hotel Brig

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