My husband and I decided to escape to Andermatt for a quick ski trip. I rang the hotel and was immediate greeted by the hotel owner who was extremely friendly. Very casual and trusting environment, didn't even have to register when we arrived at the hotel. The staff was extremely helpful and friendly.
The room was comfortable and quaint, we were given a corner room on the third floor with our own balcony overlooking the town. The room facilities are adequate, not flashy, but suitable for short stays. The hotel restaurant serve great meals, the staff recommendation was spot on.
Because we were only there for a short ski trip, we asked the hotel owner if we could check out after 11am, this way, we could ski half day and return to the hotel to shower and freshen up before leaving Andermatt. Despite the fact that the hotel was fully booked, the owner was extremely accommodating, she indicated that we may have to pay a little extra for the cleaning staff to stay back after 11am, to which we agree. In the end, we cleared out of the room around 12:30pm, and we were not charged for the extra time at all.
This is definitely a great family run Swiss style hotel, I highly recommend it.
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