We went to this hotel as we received as birthday gift a smart box. we chose this location becuase it looked promising in the brochure the service included. When we arrived, around 14:30 - 45 they said that the room is not ready and it should be in around 30 or 45 minutes (the check in was 15:00). we went around for a walk and after an hour we came back and still we had to wait for other 15 minutes. So, around 16 we checked.
We paid 20 euros extra as wanted with lake view but we got trees view and barely we could see the lake ,so waste of money.
In the room was no fruit basket waiting for us and the mineral water was not mineral ( in the hotel brochure said this will be included).
The dinner wasn't fancy and anything special.
In the morning, at breakfast they couldn't find our name in their papers and we had to find ourselves in their papers. that is not nice!!!they also disturbed us during breakfast for that!!!
The massage included wasn't good. My back hurted me afterwards all day long and could have been nice another massage:))))
Advice for the other potential guests: go to Gruening Hotel (Bad Bevensen) and you will feel really appreaciated and great as guests!!!the manager and the personnel there try their best to please you as customers and guests. The thermal spa there in the city is fantastic and you feel great!!!!
Advice for the hotel: is not only business is also about value!!
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