We booked this hotel about two months ago and five days before travelling had to change our plans so decided to cancel but when we saw the small print in the booking confirmation (which we had overlooked when booking) it said cancellation 7 days before arrival otherwise you will be charged 80% of - wait for it - the total stay whether it is one night or more. We had booked two nights and then we got a letter in the post a week later charging us for the two nights and would you believe it 36 euros for breakfasts we didn't have. Now how do we know they didn't manage to rebook the room for the second night? And what right do they have to charge us for breakfast? I mean this is unbelievable. Nearly 90% of all hotels allow you to cancel up to 24 hours be arrival and 99% only charge you for the first night, if you cancel later or fail to turn up. Normally I always make sure when booking that I can cancel without loss but somehow I missed doing it this time and did I pay for it - a whopping 232 Euros!!! Surely there has got to be a law against this.
Property: Hotel OsterkrugAddress: Osterende 52-58, 25813 Husum, Schleswig-Holstein, Germany
Location: Germany > Schleswig-Holstein > Husum
Bar / Lounge Restaurant
Ranked #7 of 9 Hotels in Husum
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Osterkrug 3.5*
Number of rooms: 53
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