The hotel itself is acceptable with a view of the Rhine. However, the utter lack of hospitality on Christmas Eve day and evening was very disappointing. (We are exceptionally low maintenance guests, so to mention this means we were literally left out in the cold)
*Note to management: if you are going to rent rooms on Christmas Eve or Day please be kind enough to treat your guests as you would like to be treated. Offer dinner in your restaurant not just to your family members or friends but to your paying guests as well (for a fee).
We were told by staff that the restaurant across the street offered dinner as well as a few places down the way. Not true. On such a beautiful holiday it was sad to find such an unwelcome suggestion by your staff as to go to an entirely different city to get a meal.
- Free Wifi
- Free Parking