We had the most disappointing and pathetic experience at this 5 star hotel. We planned a birthday party at a castle nearby and blocked a total of 7 rooms for our guests ( we also had other hotels but wanted to have this one for our guests coming from the US). We had a confirmation- all necessary paperwork-for months in advance. One day before the party we find out they gave 3 of our rooms away. They did absolutely nothing to remedy the situation. It was simply our loss and we had to deal with it. They did not offer a complimentary dinner for us- nothing- and they were quite satisfied with themselves and just left it at that. Never, ever again will I visit this hotel and I will be sure to repeat this story as many times as I can!
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- Also Known As:
- Deidesheimer Hof Deidesheim