I was not expecting 5 star service in a small hotel in a little town but I was expecting some form of decent customer service. I made the horrible mistake of leaving my cell phone in the room after checking out. When I called about it later in the day my call went directly to the owner's cell (not the front desk) who was incredibly rude!! He refused to even look in the room!!! He even hung up on me and when I called again he threatened to call the police!! He would not even take my information so he could reach me if anyone found my cell phone.
I have NEVER been treated like that anywhere in the world!! I will never again stay at some no name hotel and I advise anyone who is thinking of staying here to watch out!!!
- Official Description (provided by the hotel):
- The Drachenfelshotel lies on the right bank of the Rhine River – southeast of Bonn – with an incomparable view of the Rhine and the Siebengebirge. The newly constructed SEA LIFE and the numerous ship landing places are adjacent to the hotel facility.On the one hand, Königswinter is an excellent starting point for relaxation and exploration of the spectacular surroundings. On the other hand, thanks to its central location and direct connection to public transportation, the Drachenfelshotel in Königswinter is an optimal site for a work-related stay.The accessibility to conferences, conventions, trade fairs and many important institutions such as the UN Campus, postal or telecom administrations is also easily possible via public transportation. ... more less