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“Decent hotel, comfortable room”
Review of Mercure Hotel Hamm

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Mercure Hotel Hamm
Ranked #1 of 17 Hotels in Hamm
Brussels, Belgium
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Decent hotel, comfortable room”
Reviewed March 7, 2013

Stayed here for 1 night on a business trip, service and rooms are quite standard and up to typical Mercure standards, breakfast was fine and quite busy, lots of people staying there, check in and check out was a bit slow

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

Traveler rating
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Llandudno, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 11, 2012

The long wait on arrival we could cope with, the rooms were nice and everything was going well, breakfast was fresh and nice but the attitude of the woman checking us out was truly shocking. The processes they have in place in the Mercure need to be looked into and some customer service training essential. Maybe a harsh review however staying in hotels with business between 2-4 nights per week I have never left any hotel so angry - not a cheap hotel so would not expect to feel like a second rate citizen.

  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank CraigGreenhalgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langdor H, Leiter Öffentlichkeitsarbeit at Mercure Hotel Hamm, responded to this review, April 30, 2013
Dear Mr Greenhalgh,

Please accept our apologies for the confusion you experienced at reception during you check out from the hotel. Unfortunately the voucher system which you suggested should be used to pay for your stay is totally unbeknown to us and so the receptionist had to ask for a credit card to cover the cost of your room. By no means was there any offense intended and we are sorry if her request came across as such. Please be assured of our best intensions at all times and we would very much like to welcome you back to the Mercure Hotel Hamm in the future.

With kind regards

Mercure Hotel Hamm Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 11, 2012

Nice hotel, easy to find, good signs from edge of city. central location only comment I would make was hard to find the carpark, but opposite was a very large carpark at 5 Euros per 24 hours so we parked there. Only found out where the hotel carpark was when we left. Reception, very nice, staff very nice. Rooms great, spacious and well appointed. Only had drinks in the bar, when out for dinner. The center of Hamm was a 2 minute walk away with lots of shops, bars and restaurants. Breakfast was excellent with a vast selection for all tastes. Would recommend and stay again

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TinaMDoningtononBain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holland
Level Contributor
128 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 24, 2012

This hotel is centrally located, near an enormous shopping mall, with plenty of shops, restaurants and other facilities. Very comfortable room, clean, pleasant staff, we'll definitely be back when travelling in Germany again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zwerver45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northampton
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 20, 2012

loved the stay really comfortable rooms great lobby with water feature and glass ceilings lovely restuarnt and buffet thugh limited food selection would definitely stay at one of their hotes though maybe not in hamm as not a very exciting city

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank analienabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Hamm

Property: Mercure Hotel Hamm
Address: Neue Bahnhofstr. 3, 59065 Hamm, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Hamm
Amenities:
Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Hamm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Hamm 4*
Number of rooms: 142
Official Description (provided by the hotel):
In each of the 142 newly renovated rooms at the Mercure Hotel Hamm, you will find free WIFI, tea and coffee making facilities and a modern flat-screen TV. The 4-star hotel boasts eight conference rooms and a large conservatory for events for up to 450 people. The hotel is right next to the train station and the adjacent pedestrian zone. The hotel also features a sauna and a massage team. If you are traveling without a computer, you can use our Business Corner. Reach us by car via the A1/A2 and use our indoor car park. Dortmund Airport is 19.9 miles (32 km) away.Just a few decades ago, heavy industry with its coal mines and steel works shaped the face of Hamm. But the city on the eastern edge of the Ruhr region has evolved since then: Today the local economy is dominated by modern industries and logistics companies. Because of its history Hamm is offering sights of the “Route Industriekultur” which stretches all through the “Ruhrgebiet”. You can become a witness of 150-year old industrial history combined with nature and attractive events located in this industrial background.For cycling tourists Hamm is directly connected to the cycling tour Römer/Lippe and can be part of the cycling tour “route industriekultur” ... more   less 
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