We made an internet reservation on their German language only website, and probably didn't understand all of the instructions. Arrived at about 1830 on a Sunday, with the reception closed. They have a "night entrance" system, but it would not accept our nine digit confirmation number. Tried several telephone numbers, without connecting with anyone. Possibly their was a way to obtain a six digit entrance number by clicking on "late arrival" on the website? Another arrival got right inside with their code. Reservation never asked for credit card information, so we won't be charged? English option on website would help.
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