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“Worst hotel ever”

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Altstadthotel Zur Hanse
Ranked #3 of 5 Stade B&B and Inns
Denmark
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Worst hotel ever”
1 of 5 bubbles Reviewed July 6, 2010

We initially booked this hotel for one night (friday) on the internet but a week before our arrival I phoned the hotel and moved our arrival to saturday and extended the stay to two nights, The lady on the phone assured me that the reservation was OK and no further confirmation was required. When we arrived late Saturday afternoon after driving 700 km on the hottest day of the year we really looked forward to some rest.. We arrived in the middle of the football match between Gernany and Argentina. Maybe this was the reason why the guy who met us at the reception did not appear to be quite sober. He could only find our initial reservation and without any apologies whatsoever he just told us that the only room he could offer us was a room in the basement. He did not offer any assistance in trying to find another hotel. I tried a few hotels myself but all were fully booked so we had no other option than to accept the room. It was really the most disgusting hotel room I have ever seen .It was below street level with only a narrow slot as window. There was a big hole in the wall beside one of the beds. Pieces of wood had fallen off the beds and in general you would be able to find better furniture on any flea market. The toilet and the bath produced frightful noises when being used. We initally booked a non smoking room but this place was really stinking of old cigarettes. There was a railroad line just across the road and there was a terrible noise whenever a train passed. In the morning there was a large spider sitting on the wall just beside my wifes bed. When we checked out we of course made complaints about the room but again there were no apologies just indifference. They were not prepared to give us any discounts because this could only be done by the owner (which was not present). In the end they gave us a very small disount (5€). We just wanted to get out of there as fast as possible so we paid and left.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frch-Denmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
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Additional Information about Altstadthotel Zur Hanse

Property: Altstadthotel Zur Hanse
Address: Am Burggraben 4, 21680 Stade, Lower Saxony, Germany
Location: Germany > Lower Saxony > Stade
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #3 of 5 B&Bs / Inns in Stade
Price Range (Based on Average Rates): $
Hotel Class:3 star — Altstadthotel Zur Hanse 3*
Number of rooms: 30
Reservation Options:
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