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“Clean but otherwise B&B rather than Hotel”
Review of Hotel Central

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Hotel Central
Ranked #10 of 11 Hotels in Neu-Isenburg
Greater London, United Kingdom
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Clean but otherwise B&B rather than Hotel”
Reviewed April 12, 2013

Worst experience in Germany so far, I didn't even know you could get away with running a place like this and calling it a "hotel". Like other comments below, I agree it's just a Bed & Breakfast. As such, it does the job and it is clean. However, as a solo female business traveller I was horrified to find my key in the mailbox outside, reception closed after 9.30 pm, and no employee at the "hotel" overnight. The only reason one could get away running a place in that way and charging 100 Euro per night is that Frankfurt city is always much more expensive due to the constant exhibitions and its position as a global financial center. There will always be travellers on a lower budget who would put up with shady hotels. On the bright side however, re-labelling it a B&B, charging less, and communicating clearly what to expect (incl the absence of a proper reception) travellers could make more a informed decision.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Families
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Solo
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10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Maidstone, United Kingdom
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 2, 2012

Internet photos may have been taken when this Hotel was owned by Germans, and was previously Hotel Dietrich which is still written on the front wall of the Hotel Central. Arrived 1500 hours 2 Sept 2012 to find the Hotel completely locked and no persons present. Rang Booking.com through whom booking was made as to if Hotel is still operating. They were very helpful and advised they would ring the owners of Hotel Central to find out if there was a problem. As we waited at 1510 hours, a male of non German ethnic origin arrived with a sackful of bedding over his shoulder. He was not too happy that we had contacted Booking.com as responsbile Agent and pointed out that we had his direct contact number on our paperwork and we should never have contacted the Agent. Booking.com did ring us back on our mobile to make sure that we were able to access the Hotel.

The Hotel is totally dis-shevelled in appearance with many repairs needing attention. The reception area on the photos were bright and colourful in appearance, this was not the case today. It was dour and we were greeted by a miserable male receptionist. He tried to be helpful later when we wished access to a local map, this unfortunately was not available.

We booked a double bed room, which he could not offer, we were shown two rooms and decided to take the three bedroom facility as nothing else seemed to be available. We had a room with twin beds with limited living room area.

There are no tea/coffee facilities in the room, luckily we bought our own travel jug with us and herbal tea for my wife, but I had no tea or coffee provided. In room entertainment consisted of an old style television with a digital box mounted on it and an internal ariel. All you can receive are four German speaking channels. The shower facility is just an hairspray with twin taps, the toilet seat is cracked, the toilet door handle is loose and ill fitting, the pipework from the cistern to the toilet pan is exposed and leaking, skirting board is loose and damaged in one place and one screw is exposed and dangerous in the wardrobe. Health and Safety does not exist in this Hotel.

This Hotel is best qualified as the poorest B&B, it does not deserve the title of 'Hotel'.

Luckily we are only staying one night and would never recommend the Hotel Central to anyone.

Paul & Joan
Maidstone
Kent UK

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Central

Property: Hotel Central
Address: Frankfurter Str. 11, 63263 Neu-Isenburg, Hesse, Germany
Location: Germany > Hesse > Neu-Isenburg
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #10 of 11 Hotels in Neu-Isenburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Central 2.5*
Number of rooms: 10
Reservation Options:
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