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“good only for a missed flight”

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Holiday Inn Frankfurt Airport - Neu-Isenburg
Ranked #3 of 12 Hotels in Neu-Isenburg
Reviewed July 10, 2013

Internet does not work, TV only does sometimes, tired rooms badly in need of refurbishment - all these can be tolerated but the rude front office staff was just too much!

Pro's: shuttle service to and from airport, good breakfast
Cons: everything else

Room Tip: Other hotels nearby, try them
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  • Stayed: June 2013, traveled on business
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Thank Shyam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Neu-Isenburg, Assistant Reservation Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded July 12, 2013

Dear Shyam R,
we really appreciate your comments regarding your stay.

We are very sorry that you had so much inconvenience during your stay in our hotel and we want to express our sincere apologies for that.
We really hope that you give us the oppurtinity to restore your confidence in our hotel and would be very happy to welcome you again at our Holiday Inn Frankfurt Airport - Neu-Isenburg.


Best regards

Kathrin Weber
Assistant Reservation Manager

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64 - 70 of 224 reviews

Reviewed July 5, 2013

I stayed while in transit at Airport, shuttle did not show, phone call meant nothing, still no show after 40 minutes so I paid $28 Euro for a cab.

It got worse, left window open to get rid of heat, no aircon, next thind I am attacked by Monster mosquitoes.

Next time I will be careful where I stay in Summer months, not all hotels have cooling.

Food in restaurant was great.

Room Tip: It has all been said abov.
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  • Stayed: June 2013, traveled on business
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1  Thank B1RD1EMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Neu-Isenburg, Assistant Reservationsmanager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded July 8, 2013

Dear B1RD1EMelbourne,

Thank you very much for taking the time to leave a comment on tripadvisor. Your comments are very important for us, as they enable us to improve our service.

We want to express our sincere regrets about the inconveniences you encountered during your stay with us.

We really hope that we can restore your confidence in our Holiday Inn Frankfurt Airport - Neu-Isenburg and whenever you decide to visit our city the next time, we would be delighted if you considered our hotel again.

Kathrin Weber
Assistant Reservationsmanager

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Reviewed May 7, 2013

I have been staying at this Frankfurt Airport area hotel for many years. The airport is close to the airport, but no on the airport grounds. No problem, there is a dedicated shuttle service to/from the airport.

The hotel has been renovated with an interesting travel motif. The rooms are clean with suite with kitchenettte (refrid, microwave, sink) options available. Good sized Samsung flat panel TV with large cable channel selection. Breakfast buffet still offers a good selection. Summer time there is often a grill on weekends in the patio area. Many an evening there will be fussball games projected onto wall in the bar. The hotel staff are friendly and helpful. There is a small workout room and good sauna.

Unfortunately, as with many hotels in Germany the internet access is a for-fee service. The economy is taking its toll on many local businesses and it is evident in the restaurant service.

  • Stayed: May 2013, traveled on business
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1  Thank yrlesru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Neu-Isenburg, Sales Represantative at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded May 8, 2013

Dear yrlsru,

Thanks a million for reviewing your stay with us. It is great, if our guests take their time and give us their feedback.

We are pleased to hear that you like our rooms and outlets with all their benefits.
The best motivation for the team is the knowledge that our efforts are recognized by our valued guests.

Dear "marqoos_pl", whenever you decide to visit our city the next time, we would be delighted if you consider our hotel again. If there is anything we can do for you in the meantime please do not hesitate to contact us.

Kind regards

David Delrieux
Sales Representative

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Reviewed May 5, 2013

my room was big and clean, and the service was friendly. they were under renovation on our stay.
frankfurt downtown is fifteen minutes by car, easy to get there.
They have a restaurant in the facility, but I didn't eat there.
It's a quiet place, near Frankfurt airport (FRA), but there's nothing to do or see nearby.

Stayed: April 2013, traveled on business
Thank Alaget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded May 25, 2013

Dear Alaget,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed March 27, 2013

Stayed here back in February and have to say that it was not that bad as Holiday Inns go. Now, I wan on a business trip and there to enjoy the sights of Neu-Isenburg !

The hotel is very clean and everything appears to be fairly new, but of a Holiday Inn standard.

I ate there the first night in the bar and the food was quite good as bar food. The breakfast was simple but everything was fresh.

For a one night stay this certainly fitted my needs.

I would not be going there for pleasure, but I can't imagine there are too many people holidaying in Neu-Isenburg. Terrible location if you are looking to go for a walk etc, but fine if you are getting taxis

  • Stayed: February 2013, traveled on business
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Thank smcelroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Neu-Isenburg, apprentice at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded April 2, 2013

Dear smcelroy,
Thank you very much for your past stay with us.
We always appreciate your feedback about your experience with our Holiday Inn Hotel.
We look forward to welcome you again for your next business trip to our hotel.

Your Holiday Inn Frankfurt Airport – Neu-Isenburg Team

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Reviewed February 8, 2013

I have been staying occasionally at this hotel for over 10 years now and I have seen it recently refurbished. It has a very consistent level of service, nice and spacious rooms with mini bar and good breakfast. It is well located close to the airport although a good 15 mins by shuttle. Most Airport hotels are in Kelsterbach which is about 8 mins away but I will stay at this hotel any time when requiring a Frankfurt Airport hotel. Staff are very friendly and there is a very nice shopping mall within 25 mins walking distance.

They have two things that are on the down side though. First is that their airport shuttle service costs €25 each way and internet connection is not free. I would really appreciate if they were included in price, especially the internet connection.

  • Stayed: February 2013, traveled on business
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Thank GSchembri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-Neu-Isenburg, Sales Representative at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded February 27, 2013

Thank you very much for your positive remark and your helpful notes about your negative experiences. It is most welcome to hear from you, that our service met your expectations.

The best motivation for the team is the knowledge that our efforts are recognized by our valued guests.

We are happy about our local area, because it´s a very calm region without renunciation of considered stores or places.

We able to handle the internet access separate for each guest, so that nobody has to book it. All guests could decide by their own, if they want to have an internet access or not.
Especially our shuttle service could be booked separate. Although we have a rate includes shuttle service, we could offer our Park, Stay and Go – Package.

Dear “GSchembri”, whenever you decide to visit our city the next time, we would be delighted if you consider our hotel again.

Sincerely,

David Delrieux

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Reviewed January 26, 2013

Nice rooms, clean, modern. I got upgraded and had a huge corner room. Nice idea but the small 22 inch screen was suddenly much too small to be seen from the bed. Would have been a good TV size in a small room. Hotel staff was average friendly, assuming this hotel had a price of a good average 4-5 star hotel the service and overall staff behaviour was not matching the price. Parking in front of the hotel was free, Garage would have been charged. Hotel is close to highway, ideal for a night while you're on a longer trip. Hotel is in an industry zone, a McDonalds is the only restaurant close by. I would stay thee again, can recommend it, but do not expect high service.

  • Stayed: January 2013, traveled on business
    • Value
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Thank Alexander Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Frankfurt Airport - Neu-Isenburg, responded to this reviewResponded February 14, 2013

Dear Alexander Z,

Thank you so much for your review of our hotel. I am pleased to hear that you liked our room accommodations. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry about the issues with the television as well as the unsatisfactory service received from our staff. We want our guest to have a pleasant and professional experience when interacting with our team members. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare

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Additional Information about Holiday Inn Frankfurt Airport - Neu-Isenburg

Address: Wernher-von-Braun-Str. 12, 63263 Neu-Isenburg, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Neu-Isenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Neu-Isenburg
Price Range: $71 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Frankfurt Airport - Neu-Isenburg 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Holiday Inn Frankfurt Airport - Neu-Isenburg is ideally located nearby all local companies as well as the major highways A3, A5 and A661. Also Frankfurt fair ground and Frankfurt International Airport are only a few minutes away and an airport-shuttle is available. The Holiday Inn offers excellent meeting facilities for 2 to 170 delegates. No matter if you are planning a meeting for 2 or a training for 20, our experienced staff will help you to make your funktion a success. To get a good night's sleep we offer 164 quiet and comfortable guest rooms and suites. Enjoy the space offered in our bright and airy bed rooms as well as complimentary upgraded movie channels and complimentary coffee and tea facilities. The restaurant AMAROSO with summer terrace serves a wide range of local and international specialities as wel as our Quick Business Lunch. The Lobby Bar is an ideal place to relax and unwind with a speciality cocktail or just your favourite drink and watch your favorite football matches on a big screen. For your relaxation and inspiration we invite your to visit our newly refurbished sauna with relaxation area. ... more   less 
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Also Known As:
Holiday Inn Frankfurt Airport - Neu-Isenburg Hotel Neu-Isenburg
Holiday Inn Neu Isenburg
Neu-Isenburg Holiday Inn

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