My partner and I booked this hotel via Expedia at the end of last week. The main reason for our choice was the free wifi which was advertised as we needed to stay in contact with family during our time away. This turned out to be non-existent. According to the directory that was in the room, wifi was available at €8,50 a day, or alternatively there should be free wifi in the bar and restaurant areas. But there was no free wifi throughout the hotel as advertised.
When we arrived, we checked in and headed up to our room to discover that we had been placed in a twin room with single sheets and a table between the beds, despite booking a double. We headed back down to sort this out at reception only to be told that they didn't do double rooms. This was utterly confusing as we had booked a double room and nowhere during the booking process did it state this. We were simply told by an arrogant man at reception that we should just push the beds together and he just dismissed it.
We headed back upstairs to our room and happened to walk past a room which had it's door wide open as housekeeping were in there cleaning and we noticed that this was, in fact a double room with a double bed.
Once again, we headed back downstairs (the phone in our room wasn't working whatsoever). We told them that we had just seen a double room and wanted to know why they had told us that they didn't do them. They then started spinning off mattress sizes to us, which confused us even more. Upon telling them that this was unacceptable and that we wanted to see the manager, we were then transferred to an actual double room with a double bed (only a few doors down from the original as it happened).
After an exhausting day there (we were there regarding a delicate family situation), we were relieved to be able to come back and head straight to bed. We then discovered we had been given a very small blanket/duvet that didn't even reach either side of the bed never mind be sufficient for two people. The pillows collapsed as soon as you popped your head on them and we had to fold them twice just for them to be reasonably ok.
We also had to ask for an extra set of towels, despite this being a double room they only supplied enough towels for one person.
When we came back to the room the next evening, we discovered that housekeeping had replaced the towels but once again, only enough for one person. When we called down to reception we were told we would have to come down and get them ourselves. At that point we also requested a second blanket/duvet and extra set of pillows.
During breakfast every morning the restaurant staff were not at all friendly and barely spoke a word to each other, never mind to the guests. Not even a good morning. No one asked anyone for a room number, which led us to believe that the complimentary breakfast we had been offered for their reception staff being so incredibly rude to us, was in fact, already included.
All in all, we were very disappointed with this hotel and would not recommend it nor will we stay here again.
- Official Description (provided by the hotel):
- The Arcadian RAMADA Hotel Frankfurt Airport West is located at the triangle of the Autobahn A66, the Rhein-Main-International Airport (Frankfurter Flughafen) and the city of Wiesbaden right at the outskirts of Hofheim (Hofheim- Diedenbergen). From here you will reach Frankfurt, the convention center as well as the Rhein Main International Airport (Frankfurter Flughafen) and the "Kurstadt" Wiesbaden just in a few minutes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotel.de, Travelocity, Priceline and Agoda so you can book your H+ Hotel Frankfurt Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Hofheim Am Taunus
- Hofheim Am Taunus Ramada