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1 - 6 of 11 reviews
Reviewed June 20, 2012

We arrived at this hotel on a Saturday at 4pm .There is no reception as such just a counter in the restaurant.We checked in with a friendly enough member of staff. Our room was on the second floor taking four flights of stairs.Nobody available to help with bags.
The room was a reasonable size but very plain. The bed was clean and comfortable.There is a tv in the room but no fridge or tea making facilities.The bathroom has a shower cubicle which you have to step up into. the shower worked well.The bathroom seemed clean enough however we did find a tooth brush which had been left in the shower cubicle by a previous guest.
The hotel is in the centre of Wallau quite a pretty village with only a couple of restaurants.However it is close to Frankfurt and Wiesbaden so a good location if wanting to explore these cities and their surrounding areas.
So back to our experience at the Alter Hof. After check in we dropped our bags and went out to explore the area .We arrived back at 8.30pm. We couldnt find a proper parking space despite being told there would not be a problem. All the spaces had been taken by restaurant users.The restaurant was full but we were found a table. We were told the chef stops a 9pm. We had a good meal ,with good service and at a reasonable price.
The next morning we arrived at breakfast to find a note on the door saying that due to sickness there was no breakfast in the hotel. A map was provided directing us to another hotel where we could get our breakfast,this was a good 400 metres. Not clever if you have walking difficulties.
Difficulties with this hotel did not end here.On our return after a day out we were told the bar was closed despite people still drinking in the beer garden. It was 0nly8.45pm. Eventually we were told we could have one drink BUT ONLY ONE at this point we decided to go for a walk instead.We turned left out of the hotel then first right finding a lovely little pizza restaurant with outside tables and friendly staff.
The next morning we were due to check out at 11.00. We went down to breakfast at 9pm We were greeted by the most miserable waitress ever.A smile costs nothing. A plate of cold meats and cheese was put on the table with bread rolls. Boiled eggs cooked on request. It was ok.
On returning to our room at 9.30 we found our bed had been stripped,duvets hanging out of the windows to air. So no chance of relaxing after breakfast.
So the final straw was at check out. Only cleaners on duty who didnt know how to check us out. They had to make phone calls. Eventually someone came to take our money.
Never again.

Room tip: Ask for a room on the lower floor
Date of stay: June 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Itcyfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2018 via mobile
Google Translation

Date of stay: September 2017
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2018 via mobile
Google Translation

Date of stay: July 2018
Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2017
Google Translation

Room tip: Zimmer total verbaut....beim Fenster das Bad und dann das Bett....habe noch nie so ungemütlich geschlafen....
Date of stay: July 2017
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2017
Google Translation

Date of stay: November 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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