The breakfast was over promised and under delivered. Basically very disappointing. The food was not very good. Our premium hotel room had slanted cielings. I am 5 foot 3 and walked around hunched over. We did not have a good night sleep because it was noisy in our area and the curtains kept falling down, letting a lot of morning sunlight in. I would not stay here again. We travelled 4 weeks in Europe. This was the only hotel we had a problems with.
Erratic Owner. While my husband was out of our hotel room, I booked a room for a second night stay to avoid the hassle of moving. I did not know he was talking to the owner. After he arrived back to our room, I was gettting dressed and the owner came to our room and began erratically knocking on our door and screaming at us. She was angry that we had booked through Booking.com instead of her direct. She was screaming that this does not make her as much money that way. Her behavior was so erratic that we packed our bags and went to the front desk to cancel our hotel room but the owner was out. We were on vacation and could not wait around. Booking.com charges the price of the hotel room for cancelling. We left our bags at the main office since this issue was not resolved. We reluctantly got stuck staying another night and the owner did not come over to resolve the issue. We left as early as possible the next morning without breakfast. We wanted to prevent another encounter with this explosive owner. Booking.com only reserves the room and emails the room price. But the hotel owner charges the credit card, hence that price can change without being notified. The owner charged our credit card a higher price without telling us. In my many years of travelling I have never been treated so badly. It left a very bad memory of such a beautiful area.
- Official Description (provided by the hotel):
- Our cozy country lodge is located in Schwangau, home of the castles Neuschwanstein and Hohenschwangau. Enjoy the GUGLHUPF specialties such as home-baked bread and home-made marmelade at the delicious breakfast buffet every morning. Despite the central location (distance to the castles approx. 2 Km, to the austrian border about 3 km) all rooms are very quiet and comfortably equipped with bathroom, king-sized bed and high-quality wood furniture as well as balcony/ terrace, TV and telephone. Wifi is complimentary. Your hosts Monika and her children Daniel and Ulrike are looking forward to your stay! ... more less
- Reservation Options:
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- Also Known As:
- Landhotel Guglhupf Schwangau