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“Christmas in a rainy Wintersberg!”

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Oversum - Vital Resort Winterberg
Ranked #1 of 53 Hotels in Winterberg
Certificate of Excellence
Reviewed January 4, 2013

As a large familly group we stayed in the hotel during the christmas week, hoping to be able to do some skiing every day. Our stay was booked quite a bit in advance. When we arrived the hotel was apparently fully booked. The weather was attrocious and it rained 6 out of 7 days.

Upon arrival our rooms were ready around 3 pm. All rooms are oddly shaped because of the "Gherkin" shape of the building (The germans say "egg"). At all cost avoid rooms 103, 104, 203 and 204 as they are slap bang opposite the bar and offices and, unless you draw the curtains at all times, you have no privacy whatsoever!!!! Because the entire hotel decor is devoid of anything fluffy it is great for people with allergies, but dust flocks appear after 1 day. If you did not hang up your "clean room" sign, rooms were sometimes not cleaned untill after 5 pm, although when requested they were done by the very friendly and very busy cleaning lady.

There was no kettle in the rooms and no free water (€3.50 per bottle), but the tap water is good. Very comfy beds, large telly, spa bag with towelling robe, large towel and disposable adult or child slippers. Bathrooms very new and clean. Some bigger than others. Nasty bruise from sticking out towel rail! Excellent showers, plastic glasses, no conditionner.

The hotel is style orientated to the extend that creature comforts are ignored. Stylish furniture, but definitively not comfy. Stylish, but sometimes annoyingly bright lighting and in some cases utterly insufficient lighting (bedroom, bar, restaurant). Constant Sky sports on tv in the lounge.

The restaurant does a fantastic breakfast, but the dinners were drawn out and took a long time, despite there being a set menue with no choice apart from meat or fish! Meat/fish were cooked to perfection, but six days cabbage varieties and a milk based pudding with a crumb variety (pumpernickel, spekulas, lebkuchen, stollen etc) became a bit tiresome. Kids meals o.k. although portion sizes varied and some chips would have been nice. (We did not "get infected by the European and Asian exuberance of the kitchen, nor did we get whisked onto cloud nine" as mentioned in the brochure)

It would have been nice if the hotel had put on some film entertainment or had some games for the children in the hotel as the weather was so bad. Christmas decoration was at a minimum in Winterberg itself as well as at the hotel and in fact the ornaments were taken out of the tree the day after christmas although the tree with lights remained. (This might have been a local custom). Adults did get a Christmas chocolate and kids did get a plastic disc sledge each.

The swimming pool was absolutely fantastic, especially as their was an absolutely huge inflatable spider in the pool for the kids to climb onto and jump off as well the opportunity to use the diving area in the pool. A nice baby pool and a warm water pool were also available. The outdoor small pool was closed. Less impressive was that the guard choose to go for a jacuzi break in the spa area when there were around 20 small kids playing on and around the huge spider and, because there was no supervision, some adult blokes decided to jump against the spider from the diving board, just for the hell of it!

The whole spa, gym and swimming area were absolutely beautiful, clean, fantastic etc. etc. etc.

HOWEVER.... the hotel documentation did not at any time in English nor Dutch mention that the pool was also a public pool!! That adults as well as CHILDREN are obliged to be naked in the spa area. That as hotel guests, everybody is obliged to go through the spa area to get to the pool. All minors (underaged children) are forced to mingle with naked adults, of all sexes, whether they (or their parents) like to or not. This might be very German, but not very Cosmopolitan! In fact, most UK newspapers would have a field day with "Hotel management forces Minors to strip naked to share Spa with naked Adults ". It being also available to the public means that any Jim, Fred or Gary could anonymously visit the facilities and have a completele legal field day "feeling cosy in the water*"!!! (* brochure quote)

Oversum is a fantastic conference destination and it caters very well for a Germanic clientele, but it is definitively not Cosmopolitan and it's brochure, after having been there, definitively made amusing reading. The staff are all very hard working and friendly and are constantly multi tasking right up to managerial level. (Not necessarily the "young motivated team" as stated in the brochure!). The building is modern and it is the most fire safe hotel I have ever stayed in. Once the newly planted vegetation has grown, it's starkness in the landscape will be softened. A bit less style and a bit more comfort and more realistic brochure copy would better prepare its international guest for what to expect.

Room Tip: Avoid 103, 104, 203, 204 if you want a view. In fact ask for 3rd of 4th floor!
  • Stayed: December 2012, traveled with family
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5  Thank OutragedMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 - 25 of 201 reviews

Reviewed January 2, 2013 via mobile

We arrived at the hotel at 3 pm.
It is now almost 5.30 pm still. No sign of the junior suite we reserved
For the money I spend here I will certainly not recommend this hotel
We got an invitation to go to the bar for a drink but after 2 hours you could expect something better

  • Stayed: January 2013
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1  Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Great stay! The wellness facilities and breakfast were very good!
Price/quality it was the best hotel we had in ages! We would definitey recommend this hotel to others.
The rooms were not ready in time but we've got a free drink in the lounge bar.

  • Stayed: December 2012, traveled with friends
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Thank Sandra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

At christmas time we stayed 4 nights. The price was considerable (160 euro per night) and a bit too much. Architecture of the building is interesting, but it leads to small rooms. Too small for the price. Bathroom is a bit basic/small. Matrasses are hard, pillows are terrible (undistinguishable material). No small refrigerator/minibar. TV fine. No possibility to control the airconditioning. Therefore opening of the window is the only method, but this leads to windnoise due to the structure around the building. Otherwise the hotel was quiet: not a lot of noises from other guests, although the place was well booked. Hotel has a very nice, well equipped sauna, steam cabin etc and swimming pool. Really worthwhile, open until 22.00 hrs. Breakfast is pleasant and dining is sufficient quality, although the restaurant itself has a sterile atmosphere. Wines are of good quality. Waiters/waitresses are professional and friendly and the restaurant manager helpful. Parking facilities perfect. Check-in/out is understaffed (only 1 staff at peak hours).
For elderly people/wheelchairs: the doors are very heavvy and difficult to open and close with a slam.
Overall: sterile atmosphere, adequate restaurant, small rooms but very good sauna/swimming facilities.

Room Tip: Ask for the location of the room: the building is round and some rooms look at the parking lot (bori...
  • Stayed: December 2012, traveled with family
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1  Thank Toemaarjongens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

We booked a small double room (because of the reasonable price). The room is indeed somewhat small but had all that we needed (although the bed is a bit small). The rooms are comfy and very clean. The hotel has a nice saunapark (2 saunas, a steam room, a whirlpool) and a fitness area (with a large swimming pool). All very clean and nice.
The breakfast was good; a buffet with a good choice of bread / yoghurts / eggs etc.
We came to Winterberg to walk and cycle. The Oversum Vital Resort has a bike room - where you can place your bikes for free. All-in-all; a very nice stay in a good hotel. Friendly staff also.

  • Stayed: July 2012, traveled as a couple
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1  Thank LindaNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

This hotel is very well located. Even though it is close to the city center, it is very quiet and it is a pleasure to wake up with the singing of birds. The building is unique and original. The spa is beautiful and extensive.
There are three pools, of which a very large one and one outdoor. There appears to be confusion about whether or not use clothes in the spa area.
We were quite disappointed about the condition of the hotel after 7 days opening. The floor has been badly damaged in many places and is very noisy (looks like laminate but is something like" linolium". Due to the dark brown color of it, you can see all the dust and the dirt everywhere in the hotel. After one week it also seems that the staff is already exhausted and lacking of enthusiasm.
Breakfast is a basic buffet, every day the same, but of good quality.
We had no light at the bathroom mirror and the refrigerator was missing (there was a hole provided in the wardrobe). The safe did not work. None of these problems were resolved during our stay. A pity, because this hotel has great potential.

Room Tip: Rooms at the back of the hotel have a beautiful view and must be even quieter than the front ones. W...
  • Stayed: May 2012, traveled as a couple
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2  Thank travelrosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
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Stayed: August 2017, traveled as a couple
Thank marxos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oversum - Vital Resort Winterberg

Address: Am Kurpark, 59955, Winterberg, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Winterberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 53 Hotels in Winterberg
Price Range: $168 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oversum - Vital Resort Winterberg 4.5*
Number of rooms: 77
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