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Reviewed October 19, 2016

My wife and I stayed in the Western for six nights, our reason for visit was to have a wellness week using the "Solymar Therme" , A very up-market Spa with fantastic modern facilities, well recommended. The Hotel is easy to locate however parking can be a problem, We parked on the side of the road adjacent to the Hotel but with one eye on the need for a parking ticket which one would normal have to buy from a machine. We never did but was never issued with a parking fine, The staff were friendly, polite and helpful. Rooms are large ,nice modern bathroom and small terrace. View of the Kur Park and the fountains and the regular concert from the Wasser-spiel which was delightful. Breakfast was super, every thing you could wish for, good coffee and you could order a full English (Bacon, Eggs etc) if you wanted to. The area is quiet and peaceful You can just walk to the town across the park where you can find restaurants and shopping areas. The town is not exactly swinging and there is little choice of German Restaurants.
However for me there was a black cloud on the horizon. At breakfast time, a time which i consider the most enjoyable time of the day. There was for the whole week, a guest who had brought his dog into the breakfast room and was feeding it under his own table. Now I like dogs, but they have a place in life and place is not around you at breakfast time, or in fact in the restaurant at all . It destroyed for me the clean, hygienic image of the hotel, Dogs were even forbidden in the Kur-Park!!!! Sorry it was a no-go,
Even with this event, we had a nice week in the Western and would certainly go there again.

Room tip: Try and get a room overlooking the Kur-Park, Wonderfull view and a feeling of calmness
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Peter-die-Grosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empfang95369, Leiter Gästebetreuung at Best Western Premier Parkhotel Bad Mergentheim, responded to this reviewResponded October 21, 2016

Dear Peter-die-Grosse

Thank you very much for giving us a Feedback to your your recent stay at our Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Your
Best Western Premier Parkhotel Bad Mergentheim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2016

I stayed here on night in the room 426 (possibly a Junior Suite but I had booked a Superior room for 129 EUR incl, breakfast)

What I liked
+ really friendly staff that cares about the customers. I have written this is some reviews before but I really felt in this hotel that they take customer service to the next level
+ Nice room with large sitting area
+ Large balcony
+ Separate bathroom (with separate shower and bath tub) and toilet... what a plus
+ Above average breakfast in a nice atmosphere
+ Large restaurant with several levels and a large outside sitting area
+ Free parking with enough space
+ Fast free WiFi
+ fast elevators
+ large surrounding park around the hotel
+ near the public transport system
+ there was some classic concert playing the evening I was there in the garden. Very nice.

What I didn´t like
- the hotel shows its age at several places and the outside building is quite ugly.
- the view from my balcony was so unpleasant that I didn´t use it. Especially the large glass wall that is supposed to keep pigeons out of the balcony really is destroying any atmosphere
- the mattresses are really old and are so heavily used that its hard to find a good sleep
- no air conditioning
- the hotel seems to be frequently used by bus tours for retirees. Therefore you have loud crowds of laughing female (and male) that keep you awake for some while. Also the buses seem to have problems to park so are blocking the only street that is leading to the hotel completely.

I recommend to stay here if you are in the region.

Date of stay: September 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank teaki78089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2016 via mobile

Stayed 1 night for business close by. Average hotel, rooms are big but very old fashioned. Could need some renovation and modernisation.

Limited parking, on street only

Drinks & food in evening ok but nothing special.

Breakfast average at best, no fresh fruit only can fruit.

Average customers seem to be on the older side, not a hotel where lots of young people and families stay.

Date of stay: July 2016
Trip type: Traveled on business
Thank Tobi2902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empfang95369, Manager at Best Western Premier Parkhotel Bad Mergentheim, responded to this reviewResponded August 10, 2016

Dear Tobi2902

Thank you very much for taking your time and give us a feedback to your business stay.
Your feedback is very important for us, by telling us what you liked and you not liked. Thank you!

Your Best Western Premier Parkhotel Bad Mergentheim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2016

We stayed here for 1 night, en route to Prague from Frankfurt. The town that the hotel is in is picturesque and there is a lovely park that runs behind the hotel that is great for taking a walk. The room itself was clean and reasonably sized with a modern washroom and a small balcony. There is no air conditioning in the rooms so it was quite warm at night. We ate in the hotel's restaurant for dinner and it was delicious. The breakfast buffet has a great selection and we were quite satisfied with it. There is free parking but when we were there, there were also at least 2 conferences so we had to park on the street; overnight parking on the street is free but we had to get a ticket from the meter after 8:00 am.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank 162LisaC162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empfang95369, Stellv. Empfangsleitung at Best Western Premier Parkhotel Bad Mergentheim, responded to this reviewResponded August 6, 2016

Dear Lisa,
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
Stefanie Graf
Reception
BEST WESTERN PREMIER Parkhotel Bad Mergentheim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2016 via mobile

We stayed there just for one night. Hotel location is good, 5 min to local palace (Schloss). The room was big enough with a balcony and a park view. The bathroom was clean. The indoor swimming pool needs a bid more cleaning (the tiles, water is ok) and there is a lawn where you can lay and catch some sun after swimming. The restaurant has a good choice of food. The waiters are not always attentive (you won't get a cushion until you really ask). The dinner was tasty. The breakfast has a variaty of fruits (important for me) and everything else as well. The hotel has a free parking.

Date of stay: July 2016
Trip type: Traveled with friends
Thank tanja_ukr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
empfang95369, Manager at Best Western Premier Parkhotel Bad Mergentheim, responded to this reviewResponded July 27, 2016

Dear Tanya L

We would like to say thank you for your feedback. Every feedback is important for us to improve our service for you and other guests in the future. We forwarded the information about the cleanes to our accomodation manager. The restaurant and kitchen staffs are very happy that you liked the restaurant.
We would be delighted to welcome you back some time.

With BEST regards
Your Best Western Premier Parkhotel Bad Mergentheim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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