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“Terrible”

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DORMERO Hotel Villingen-Schwenningen
London
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Terrible”
Reviewed August 8, 2010

We stayed at the Mercure Villingen-Schwenningen on ne night in June 2010. This room was booked on the Hotels.DE website. On this website we first put in the parameters that we were looking for a double room for one night for two people. It gave us a price for this of 92 Euros including breakfast. We chose to book the hotel because on the advertisement page it stated that all rooms have internet access.
On arriving at the Hotel we checked in and enquired regarding the internet availability, the girl on reception informed us that our room did not have wifi connectivity but that there was a cable connection in the room. On reaching the room we looked into this and discovered that there was no cable. We telephoned reception and were told it was through the telephone. The girl had to visit the room as there were no towels in the room, she looked at the telephone and could see no way of connecting a cable. Also what we had been told on reception was a Superior Room with a double bed was in fact, 2 single beds pushed together leaving one bed against the wall, with no night stand, hardly a ‘superior’ option!
We went out for dinner and spoke to the girl on reception who assured us that the internet problem would be sorted out for our return. On returning to the Hotel later that evening we found the manager on reception, he told us the price of our room had been increased as there were 2 people staying, something that had been very evident at check-in! He informed us that we should have selected that option when we booked, we told him that we had indeed done that, but he was very dismissive of our response. When we pushed him on the internet availability, he told us it was too expensive for us to connect with a cable and that wifi was not available in that room. In short Mr Frank was very rude and seemed to regard for the internet as a irrelevance. He was very unwilling to assist in any way and was generally totally un-helpful.
We checked out the next morning without being able to connect to the internet, one of the prime reasons for us booking that particular hotel and with a larger bill than we had expected. The room was small and cramped and certainly not a superior room. In fact 2 single beds with separate bedding do not constitute a double bed. This is what you might expect in a small Gasthof, but I would have thought that this is not what you would expect in a 4 star hotel.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tmanx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Frankfurt, Germany
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2010

The Mercure in Villingen has functional, clean rooms. the access by car is a bit challegending at the first time
Just the service:
- the hotel information booklet in the rooms offers a sauna but without mentioning the time of closing
- a parking lot must be booked in advance because the hotel has only 5. The offer a flatrate for a garage 5min. walking.
- the breakfast service stuff was prepared for a larger group travel taking breakfast at the same time. 2 waitresses for up to 40 guests were not enough to refill everything in time and bring coffee/tea to the table.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bse-infizierter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 14, 2009

Stayed in the Mercure in Villingen (the Schwenningen is its partner town but for most purposes it should be regarded as one city) - the staff are really helpful, the hotel is modern, the rooms/bathrooms are spotless and there is free wifi in the reception area - I found it a little expensive in Germany but that's only because our Pound has in effect been devalued 30% against the Euro. Can't recommend the hotel highly enough!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robertn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DORMERO Hotel Villingen-Schwenningen

Property: DORMERO Hotel Villingen-Schwenningen
Address: Rietstr. 27-31, 78050 Villingen-Schwenningen, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Villingen-Schwenningen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Villingen-Schwenningen
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — DORMERO Hotel Villingen-Schwenningen 4.5*
Number of rooms: 91
Official Description (provided by the hotel):
Where the Black forest and the Swabian Alps get together, where a thousand-year-old history meets an agile NOW, where urbane atmosphere and original nature are at home, where adventure and recovery are one – there you will find our DORMERO Hotel Villingen-Schwenningen. The four-star-superior hotel with its 91 rooms and 4 conference rooms with a cozy wellness and fitness area, is looking forward to your visit. Our rooms are recovery in perfection. In our exclusively for DORMERO developed beds also a short night feels like making a long 8-hour sleep. The latest movies and international TV channels are standard. Likewise, free WIFI throughout the hotel and free minibar. Professional workout devices, sauna and steam bath are awaiting you in our spa area. Feasting among 160 breakfast components - from sweet to savory, crispy, golden or fancy - Our breakfast buffet offers a wide range for early birds and sleepyheads. Easy check-in and fast check-out. Flexible and sprightly members of staff. ... more   less 
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