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“Very Unfriendly Staff”

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Arcadia Hotel Heidelberg
Ranked #3 of 10 Hotels in Schwetzingen
Mumbai (Bombay), India
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Very Unfriendly Staff”
Reviewed June 23, 2012

Had been there in a big group from India,the staff was very unfriendly, no food was allowed inside the hotel,and the hotel restaurant was shut.the room was very ok,nothing much to write about.internet was overpriced.the place was not in the best location eitherin the middle of noway.

Stayed May 2012, traveled with family
Helpful?
Thank ManishaParag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
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    42
    38
    17
    5
See reviews for
33
24
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Lincoln, Nebraska
Level Contributor
163 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 21, 2012

The hotel itself was fine, but it was very hard to find both physically and on the GPS. Most of the categories are average, not restaurant in the hotel, but some close by.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eagleterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Schwetzingen hotels

California
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed September 18, 2011

Well unfortunately all hotels less than $800 in Heidelberg were booked and this was the closest I could get. I didn't really want to stay here but had no choice--turns out my instinct was right. All the staff I talked to (four in total) were really unhelpful. Difficult to communicate but not due to language barrier--they just weren't very bright and were downright unhelpful. The location is terrible. Pretty much in an industrial area and a little depressing. The sink drained very slowly and had a terrible smell. The towels were flimsy and left white debris all over my body when drying. The shower was oddly outfitted in such a way that I almost slipped twice. No international channels on the TV. Though the room was large it couldn't make up for all the downside. And for real--any hotel that charges over twelve euros for 24 hours of Internet is just ridiculous.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ukaspar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2010

The hotel is about a 15 minute drive from Heidelberg. There are a few discount grocery stores in the immediate vicinity, i.e a block or two away. There is free outdoor parking next to the hotel. Our room was large, and included two rollaway beds for our young kids. The bathroom was fine, albeit a little dated. It was about a 20-25 minute brisk walk to the town center and the town castle. I would definitely stay here again.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Economizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natchez, Mississippi
Level Contributor
209 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
Reviewed December 15, 2008

The hotel has an outstanding front desk staff – one of the best of any hotel I have stayed at. The evening manager was outstanding; she provided information on the area, maps, and suggestions on where to eat. The hotel is about a fifteen-minute walk from the train station. My train arrived after 7 PM and there were no cabs at the Station; however, the public bus will take you within a block of the hotel. The hotel is in a residential/industrial district and there are two grocery stores a block away and a home improvement store across from the hotel. The Internet service in the hotel was overpriced and not particularly reliable. The Schwetzingen Castle, the most famous landmark of the city, is a short walk from the train station and worth the trip. For those wishing to visit Heidelberg, you have to change trains in Mannheim to do so.

Denver Mullican, New Orleans

  • Liked — Outstanding front desk staff
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Denver_Mullican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester, UK
Level Contributor
55 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 20, 2007

This hotel was very good value for money. Rooms were fine and staff okay. Not in the best location but would stay there again.

  • Stayed July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank alanfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne
1 review
Reviewed November 14, 2006

nothing special at all, but if you are looking for a fair-price, functional hotel with large and quiet rooms close to Heidelberg and the SAP offices, this is quite a good choice. It is located in Schwetzingen, which is a nice little town with an impressive castle, nice cafes and restaurants. The hotel is 10 min walking disctance from these attractions within a commercial area, so dont expect nice views etc. However, there is a decent restaurant attached.

  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ffffffff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arcadia Hotel Heidelberg

Property: Arcadia Hotel Heidelberg
Address: Carl-Benz-Str. 1, 68723 Schwetzingen, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Schwetzingen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Schwetzingen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arcadia Hotel Heidelberg 3*
Number of rooms: 115
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