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“Do they train personnel to customer care?”

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Nestor Hotel Neckarsulm
Ranked #2 of 8 Hotels in Neckarsulm
Reviewed May 22, 2012 via mobile

The hotel has the big advantage of being really close to the Audi plant, but: a lady serving breakfast needs to be informed that customers deserve good manners, otherwise they will hardly return (or not at all, in my case). Rooms and bathrooms are nice but terribly small, just be aware of it. Air conditioning did not work yesterday, despite the rather high humidity rate: what about thinking of a preventive maintenance bifore the good season? In general, personnel seem too young and without sufficient training. And, last but not least, wifi is not free. But, do not worry: you may just walk to the rathaus place minutes away out of the hotel to the left, sit for a good beer at the bar just below the rathaus and, surprise, you will get an internet connection for free...that is modernity and care to customers, Nestor manager, please note this.

  • Stayed: May 2012
    • Value
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Thank Fabri63Milan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (107)
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21 - 27 of 107 reviews

Reviewed August 24, 2011

The hotel itself is nice but they hold huge events and parties which go on all night. There is a sporting arena across the street and the hotel was full of guests who had played in a big game there. They were crowded in the bar, they were drunk and outside below the windows and on the lawns. As the night went on they started to go to their rooms, but then they partied in the halls. Most of them were so drunk, when we finally went downstairs to complain, there was vomit in the hallways and elevator. The young men (soccer players I think) were singing and laughing, smoking and drinking. When we complained, the man at the desk said, "they paid to be here, so there's nothing I can do." We paid to be there too, and we deserved to use our room for sleep, but the staff was rude and didn't care.

  • Stayed: September 2010, traveled as a couple
    • Service
1  Thank Sarahhoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2010

The hotel is good, staff is good, breakfast was not so interesting, rooms are small, My room was next to the street light and the light was in the room all night. No free internet. The TV in the room has a blue LED which does not get switched off without you removing the plug. The light hurts your eyes and spoils your sleep. Hotel is walkable distance from the Audi Forum.

  • Stayed: October 2010, traveled on business
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Thank CShriniwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2008

We used this hotel as it was convenient travelling distance to Hockenheim motor racing circuit - we went to the F1 Grand Prix.
The hotel was functional, the bedroom was small, lacked ventilation and smelt of stale cigerette smoke.
Got totally ripped off having breakfast there - we should have checked the price before hand!
There is a great restaurant just down the road.

  • Stayed: July 2008
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1  Thank WorldRoadtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile
Google Translation

Stayed: September 2017, traveled on business
Thank GERTRAUD K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
Google Translation

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Service
Thank Wastl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2017
Google Translation

Stayed: July 2017
Thank Traugott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nestor Hotel Neckarsulm

Address: Sulmstr. 2, 74172 Neckarsulm, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Neckarsulm
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Neckarsulm
Price Range: $94 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Nestor Hotel Neckarsulm 4*
Number of rooms: 84
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