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“Disabled Friendly”

The Brocken Train Line
Ranked #2 of 3 Tours in Wernigerode
Type: Rail Tours, Tours
Attraction details
Reviewed July 12, 2013

After reading the Brocken website where it stated that the train and the summit was disabled friendly we decided to go. What a nightmare, At Shierke were the train departed there was disabled parking but we had 3 options, walk 1 km to the station up hill, take the horse cart to the summit or the taxi to the station. I decided to walk, Wooops. After the 1 km walk up hill pushing a wheelchair we arrived at the station. The train arrived and guess what, this was not a wheelchair friendly train. We purchased the train tickets, the ticket cashier saw that my wife was in a wheelchair and never asked if she could walk. Luckily she could walk very small distances and climb a few steps to get on the train, luckily we had a collapsible wheelchair and a very nice passenger who helped me transfer my wife from the wheelchair to the train even at the summit. if the disabled person can not walk, climb steps and don't have a wheelchair that collapses then DO NOT take the train. At the summit you have cobble stones and gravel, not very suitable for wheelchairs. Nothing that we saw was signposted after leaving the train. To use the disabled loo you must have a disabled pass which of course is in the car for parking even though he saw my wife in a wheelchair he insisted on having some kind of deposit so we would bring the key back. The place to eat food was rubbish, no help, or people asking if we needed help, tables with benches so my wife had to sit at the end where people were walk past which they kept knocking her wheerchair with not one saying sorry. People so unfriendly to say the least. I have never been treat so bad with a disabled person before. We will never ever go again. It was the worst day we have ever had. My recommendation is to visit Torfhouse which is the second highest point in Northern Germany instead.

4  Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"two hours"
in 5 reviews
"park and ride"
in 2 reviews
"per adult"
in 2 reviews
"steam rail"
in 2 reviews
"spectacular views"
in 3 reviews
"return ticket"
in 2 reviews
"fun trip"
in 2 reviews
"gift shop"
in 2 reviews
"your feet"
in 2 reviews
"narrow gauge"
in 4 reviews
"bad weather"
in 2 reviews
"wurst"
in 2 reviews
"couple of hours"
in 2 reviews
"drei annen hohne"
in 3 reviews
"summit"
in 12 reviews
"climb"
in 9 reviews
"snow"
in 13 reviews
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61 - 65 of 312 reviews

Reviewed June 26, 2013

If you are a steam train buff, this is one for you although the views en route were restricted as the track was surrounded by trees for the majority of the climb. I enjoy rail trips but this one was protracted due to the number of lengthy stops en route. This was exacerbated by some kind of accident up the track which delayed us for about 40 minutes at an intermediate stop. This drastically reduced our scheduled time at the top (we had a return booking to the delightful town of Wernigerode). We had a bit of a walk at the top and tried to get a coffee before our return but we were greeted by lengthy lines at the restaurant which made this impossible. In fairness, this would be a treat for steam rail buffs and cold war historians but for us it was rather a disappointment. We looked enviously at the hikers on their way to the top via well-maintained walking trails. Perhaps next time.

1  Thank binliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

We really enjoyed this day out it was cold but we were well wrapped up and the views were great & the food warming and good!

Thank BridgetEvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

When the weather is good, it's lovely up there. When it's cold you can't do a lot, but they do serve hot soup and german sausage.

Thank vsdallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 11, 2013 via mobile

Okay scenery but nothing special. Germany's natural beauty is limited so I suppose this is okay. It's. very expensive though.

1  Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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