After reading the Brocken website where it stated that the train and the summit was disabled friendly we decided to go. What a nightmare, At Shierke were the train departed there was disabled parking but we had 3 options, walk 1 km to the station up hill, take the horse cart to the summit or the taxi to the station. I decided to walk, Wooops. After the 1 km walk up hill pushing a wheelchair we arrived at the station. The train arrived and guess what, this was not a wheelchair friendly train. We purchased the train tickets, the ticket cashier saw that my wife was in a wheelchair and never asked if she could walk. Luckily she could walk very small distances and climb a few steps to get on the train, luckily we had a collapsible wheelchair and a very nice passenger who helped me transfer my wife from the wheelchair to the train even at the summit. if the disabled person can not walk, climb steps and don't have a wheelchair that collapses then DO NOT take the train. At the summit you have cobble stones and gravel, not very suitable for wheelchairs. Nothing that we saw was signposted after leaving the train. To use the disabled loo you must have a disabled pass which of course is in the car for parking even though he saw my wife in a wheelchair he insisted on having some kind of deposit so we would bring the key back. The place to eat food was rubbish, no help, or people asking if we needed help, tables with benches so my wife had to sit at the end where people were walk past which they kept knocking her wheerchair with not one saying sorry. People so unfriendly to say the least. I have never been treat so bad with a disabled person before. We will never ever go again. It was the worst day we have ever had. My recommendation is to visit Torfhouse which is the second highest point in Northern Germany instead.
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