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Wanderer48326932077
Algiers, Algeria

Nice hôtel

5.0 of 5 bubblesReviewed Feb 19, 2019
Room is very clean and spacious.
you have to walk for 10 minutes to reach train station (raunheim) but not bad, shuttle bus to the airport is available.
sauna and pool is a plus for this hotel.
staff are nice.
Date of stay: February 2019
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with NH Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
65479svenf, Manager at NH Frankfurt Airport West, responded to this review
Responded Feb 21, 2019
Dear Guest,

thank you very much for your stay in our hotel and the really nice feedback. We are happy that you had a pleasant stay in our hotel and we hope we can welcome you again.

We wish you a sunny weekend.

Best regards

Sven Feck
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 5, 2019

I stayed at this hotel for 1 week. Overall service was good, however, at check-in the amount corresponding to my entire stay was charged on my card plus an extra in incidental expenses what 'blocked' on my card. Nonetheless, I noticed that this amount was actually charged on my card. At check out my card was charged again for the total amount of the stay.
I wrote to the hotel, but it has now been almost a week with no feedback despite my follow up emails and calls directly to the hotel. All I get from the hotel staff is that they received my emails but that I have to wait for their colleague to address this.

This has been going on for the past 6 days without any luck. I am really disappointed with the manner in which they have handled my query with indifference. I wonder if there is anyone that is responsible for handling such situations!

Date of stay: January 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ivan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
65479svenf, Manager at NH Frankfurt Airport West, responded to this reviewResponded February 6, 2019

Dear Guest,
thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests.
We want to apologize for the circumstances you had and my colleagues stay in touch with you about the credit card charging.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Kind regards,
Vivien Simon- Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2019

The hotel is very nice, but unlike the other NH airport hotels, the NH Airport West does not have it's own shuttle but shares it with a hotel next door where the shuttle is parked. This is rather inconvenient, especially if it rains or if you have more luggage than a carry-on.

Date of stay: January 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Hpanthel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
65479svenf, Manager at NH Frankfurt Airport West, responded to this reviewResponded January 9, 2019

Dear Guest,
thank you very much for your Feedback.
We are always very happy when we receive suggestions for improvements from our guests.
We want to apologize for this and have already taken your points and are working hard on them. We would be glad to welcome you back again to show you we can do it better.

Best regards,
Vivien Simon- Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2019

It's not close to the airport, the shuttle bus does not run frequently. The rooms are very basic, just like the breakfast and other services. The staff is neither nice nor helpful. Overall you get what you pay for.

Date of stay: December 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Gsquard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 27, 2018 via mobile

Not far from the airport and at a reasonable cost. Free shuttle to and from it. Happy to have spent a night stop there between two flight. Room has reasonable size and we slept in three. Recommended...

Date of stay: December 2018
Trip type: Traveled with family
Thank axrm70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
65479svenf, Manager at NH Frankfurt Airport West, responded to this reviewResponded January 2, 2019

Dear axrm70,

thank you very much for your stay in our hotel and your feedback. We are happy that you had a pleasant stay in our hotel. We hope we can welcome you again and wish you all the best for 2019.

Best regards

Sven Feck
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2018

generally ok, cleanliness at a good level, check in and check out should be better organize when to hotel arrive hole bus of travelers from air port - more staff in reception, more music channels in tvfree wifi should be much better.

Date of stay: December 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Safari06107603178
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
65479svenf, Manager at NH Frankfurt Airport West, responded to this reviewResponded December 21, 2018

Dear Guest,

thank you very much for you stay in our hotel and your detailed feedback. We will discuss this points directly with our department heads to guarantee here a better service and quality for the future.

I hope we can welcome you again and I wish you a merry christmas and all the best for 2019

Best regards

Sven Feck
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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