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“Not so good”
Review of Arona Hotel Atrium

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Arona Hotel Atrium
Ranked #12 of 13 Hotels in Ruesselsheim
Reviewed December 6, 2011

There were just two towels in the bathroom. Shower was difficult because of old style regulations (water can easily go out). At the reception no smiles. Bad quality liquid soap. Old TVs. Rooms little bit sad, old style (but I got one pretty big). Breakfast costs too much. Very good if you need to reach Opel plant by walk. In my opinion not really alligned with standard hotels same price.

  • Stayed: November 2011, traveled on business
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Thank Contrabbasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 - 20 of 51 reviews

Reviewed November 1, 2011

this so called 4 start is hotel located in a good location in Russelsheim, but very convenient if you are visting Frankfurt. The hotel itself is non-descript at best. lobby is plain and small. rooms are no great shakes. Surprisingly the TV in the room is the outdated conventional bulky TV. even 3 star hotels in Asia switched over to LCD/plasma TV sets. There was no Telephone in the rooms. i was told that the instrument broke and they didnt have a spare one. TV remote didnt work.. so one had to use good old fingers and legs to change channels. all 3 days there was no hot water to have bath.. so one had to settle for lukewarm water in the cold weather.. Heater in the room was erratic..surprisingly one particular waiter in the restaurant took real good care of me..all in all an avoidable place

  • Stayed: October 2011, traveled on business
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1  Thank PSPuvacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2011

Hotels in Frankfurt were overbooked, so we had to stay outside of the city. We were pleasantly surprised by the friendly staff that made necessary arrangements to help us fit one more person in the room. By train, you are not far fron the airport or main train station. Would definitely stay here again and recommend it!

  • Stayed: May 2011
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1  Thank viv_the_boliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2010

I spent three nights at the Arona Atrium in Russelsheim and arrived very late on the first evening, having travelled all day. I asked at the front desk if I could have room service (I hadn't eaten since breakfast) and was shocked to find out that the hotel does not have a restaurant and could not provide room service; not what you'd expect from a 4* hotel. The hotel provides a breakfast buffet, but nothing else.

The hotel advertises that they offer free tea and coffee 24 hours a day, and this is so, but you have to go to reception to get it; there are no tea and coffee making facilities in the rooms. On my first night Bernd Schaefer, the Night Receptionist, made a large cup of tea and managed to conjure a sandwich out of thin air for me, and did so with consummate charm and superb service - it really saved the day.

The breakfast buffet was good, with a wide selection of fare from scrambled eggs to fruit and pastries with plenty of coffee to accompany. A word of warning to English tea addicts, like myself - don't bother trying as the best you'll get is a cup of pale, beige hot water so it's best to stick to coffee.

The room was large and airy, with a desk, comfortable chair and variety of lighting. Sadly, the bed let things down badly; it was low and the mattress was poor quality, meaning that it was possible to feel every spring and metal component - happily exhaustion cured that problem.

The bathroom in the Arona Atrium was surprisingly large (you'd fit about three Travel Inn bathrooms into the same space), with a powerful shower and lots of hot water. There is no air conditioning in the hotel and no hot air extraction from the bathroom, so it does get steamy, but given the choice of a nice big bathroom or a noisy extractor, I'd opt for the big bathroom every time.

The hotel is located in the centre of Russelsheim and my room was on the second floor beside a pedestrianised street. The small square opposite my window seemed to be the place for drunks to gather and on the second night there was a fracas, which went on for some time, drowning out a fairly loud television. The difficulty was that I had to chose between overheating in a quieter room with the window closed or endure the noise, and the lack of air conditioning in the rooms was a real drawback in this instance.

The hotel, and most of Russelsheim, is directly under the flight path of aircraft taking off from Frankfurt airport and there is constant noise from jets, even with the windows closed. There's nothing that can be done if you have to stay in Russelsheim, but if it's your first trip, it's worth taking ear plugs for the first night if you are unused to loud aircraft noise.

The most notable thing about the Arona Atruim were the staff; without exception they were friendly and helpful. As already mentioned, the Night Receptionist came to the rescue on the first evening and every other member of staff had a ready smile and couldn't do enough to help. During the aforementioned fracas, one of the female staff came out of the hotel to ask the two brawling men to stop because they were disturbing the guests, and this seemed to be indicative of the pride they took in their work and in the hotel.

The hotel offers free 24/7 internet access, for which you have to collect a code and password from the front desk; great in principle, but sadly the Arona servers don't seem to like iPads and I couldn't get any access whatsoever, so take something a bit more basic if a connection is vital to you.

  • Stayed: October 2010, traveled on business
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3  Thank Sarah_T19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2009

We were only there for one night. It was okay. They were doing renovations on the pool, so that was unavailable.

Stayed: September 2009, traveled with friends
Thank CathyH7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2006

For business in Ruesselsheim this is a convenient location. It is a basic place: sleeping room, small bath room, with not so much ambience. I could hear the guy in the next room snoring so you may consider ear plugs! The place was clean and inexpensive, and a decent breakfast. Don't expect a lot of smiles and niceties at check-in.

  • Stayed: January 2006
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1  Thank Service_Sommelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2017
Google Translation

Room Tip: Zimmer mit Blick in den "Innenhof" nicht zu empfehlen, da auch Einbruchgefahr über das Fla...
  • Stayed: June 2017, traveled as a couple
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Thank Dirk T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arona Hotel Atrium

Address: Marktstrasse 2-4, 65428 Ruesselsheim, Hesse, Germany
Location: Germany > Hesse > Ruesselsheim
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #12 of 13 Hotels in Ruesselsheim
Price Range: $67 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arona Hotel Atrium 4*
Number of rooms: 81
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Also Known As:
Best Western Ruesselsheim
Ruesselsheim Best Western

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