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“Very nice, spacious and clean airport hotel”

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Mercure Hotel Frankfurt Airport
Ranked #3 of 8 Hotels in Kelsterbach
USA
Level Contributor
165 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Very nice, spacious and clean airport hotel”
4 of 5 bubbles Reviewed January 4, 2013

We spent one night on our way back to the US. We were expecting an average Mercure hotel but were pleasantly surprised. We had a double room on the 3rd floor which was quite spacious and clean with a good size bathroom. It looked new but was apparently refurbished a few years back so definitely well maintained.

There is an airport shuttle to the hotel every 30 minutes. The hotel has a restaurant and bar but being a holiday the restaurant was closed. We took the shuttle back to the airport and ate at a Thai place: Thong Thai on the lower level of Terminal 1 which was really nice for an airport take out place.

Room Tip: Ask for a double room on a higher floor.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texas06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
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English first
oban
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed January 3, 2013

Hotel was clean, comfortable and easy to get to from airport.

But customer service was poor from duty manager on front desk. We had pre-booked a travel cot and had reconfirmed this was still available just a week before arrival, which we were assured was the case. However, on arrival we were told there were none left and no note anywhere of this arrangement despite printed email to contrary.... This made for a very long uncomfortable night for us with no bed provision for the baby after and before a further long journey. Not the easy, restful stopover we had planned and decided to pay for. There was no recognition of them being at fault or any attempt to solve the problem. Apparently they have just 4 travelcots for the whole approx. 90 bed hotel?! We received an apologetic email following a complaint but still no explanation of the problem or why they had not fulfilled their promise. Given this not sure we would advise for families... We would have expected better from a hotel of this supposed calibre and positive reviews we had read beforehand.

However, in their defense, they promptly returned an item we had left behind in our room which arrived a few days later while we were still in country, which was much appreciated.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theboynags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 1, 2013

I am a regular customer at this hotel because of location and good value for money.The only negative point is that around noon the shuttle service from /to airport is every hour rather than every 30 minutes. But, you cannot beat it in value for money. Rooms are relatively large and there is an excellent restaurant and bar at the premises. The staff are very friendly and helpful.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnfromburlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuremberg, Germany
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed December 22, 2012 via mobile

Stayed there last night for about the tenth time, always clean, always friendly, what is not to like? Well, the wi-fi was not working so I guess that is one problem. Room was only 55 euro, a deal! Food and wine in the bar also great, will stay here again.

Stayed December 2012, traveled solo
Helpful?
1 Thank denisefromCA_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 16, 2012

The staff were extremely helpful with my complex needs, esp. the reception and storage of wine delivered in my absence.

The New York restauanr, likew that in other 4-star Mercures, is excellent, withe their well-established atytractive assortment of carefully selected, reasonably pricede German wines.

The surroundings are not attractive and for a person using a rental car the hotel may not be easy to find in Kelsterbach; but for anyone using the free airport shuttle that's not a problem.

I have been here before and wil be again: my address at FRA.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vcastell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York, USA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed December 7, 2012

The hotel was not as close to the airport as I was led to believe. It was about an hour by the time the shuttle dropped me off at the hotel.

The check-in person did not appear he wanted to be there. i thought it may have just been him, but the check out clerks in the morning also did not want to be there. That is how it appeared to me as the guest.

Most likely will not stay at this hotel again.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wongja69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Frankfurt Airport

Property: Mercure Hotel Frankfurt Airport
Address: Am Weiher 20, 65451 Kelsterbach, Hesse, Germany (Formerly Novotel)
Location: Germany > Hesse > Kelsterbach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Kelsterbach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Frankfurt Airport 4*
Number of rooms: 150
Official Description (provided by the hotel):
The refurbished 4 star Mercure Hotel Frankfurt Airport offers 150 airconditioned rooms, 7 airconditioned conference rooms, an indoor pool with sauna and a private car park. Our New York restaurant is open from 12 noon to 2.30 p.m. and from 6 to 11 p.m. every day. The Zeppelin Lounge bar is open from 5 a.m. to midnight. Our free airport transfer service runs to Terminal 1, 4 km away, between 5.40 a.m. and 11.10 p.m. The hotel is 15 km from the city centre and 20 min drive from the exhibition centre. ... more   less 
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Also Known As:
Mercure Frankfurt Airport
Mercure Hotel Kelsterbach

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