Me and my family were in Germany for holydays and my children wanted to go to Erding to spend a day in the famous Therme. For this reason i booked by telephone two rooms in this hotel the day before giving my credit card number. I asked to have an e-mail for confirmation but I never received one.
Next morning we had to change our plans and could not go to Erding but we had to come back home. I suddenly phoned to the hotel to cancel the reservation and a lady told me that we would be charged for the no-show. I said that I was not advised by the manager and that I never received the conformation. The lady said that they could charge for half the price. I said that I did not agree and the lady said that in Germany this was the use.
Now I am at home and I received the half price charge that I will refuse.
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