After I signed in, they gave me a room on the 2nd floor. Since I had 2 big suitcases I asked for the direction to the elevator and got informed that in that part of the floor thereis none(!). Nobody offerd any help. so I carried my luggage upstairs, reconizing that my room was towards the main street and a bit noisy. Since I don't sleep oversees that well, I went back to the front desk and asked for a room on the back side of the hotel, the young receptionist told me" it's not possible, they are fully booked". I was starting thinking to leave and try one of the other Hotel I've been in this area, she suddently came back to me and said"let me talk to my colleague, maybe she can help you" so I was waiting for almost 5 min, saw a second person walking around talking card, ding some things in the hotel computer system, then she suddently turn to me and asked: are you Mr. Smith?(yes) give me your romm card (I handed it over) and then she handed it me a new one, not saying which room nomber it is, where to go or so. so I had to ask the receptionist again, fining out, the room was in a different part of the Hotel, I had to pick up my lugggage from upstairs, but I was lucky, because at the part of the hotel was an elevator.
Don't take me wrong, the room I got in then was clean nice size and so, but the experience with the reception desk was the worst I had in Germany in years. All other staff members are very freindly and overall it might be a good place, (and otherwise it would only get one point) but can decide were I spend my money and I will not do it again there
- Official Description (provided by the hotel):
- The Mercure Hotel Ingolstadt is located in a peaceful location on the southern outskirts of the city and provides all the comfort of a 4-star hotel. The 71 rooms are comfortably furnished; Wi-Fi and Sky TV are free of charge. To relax, guests can make use of the small fitness center with sauna, infrared cabin and solarium. Two meeting rooms are available for meetings with up to 55 participants, and the hotel also offers free parking. ... more less
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