Our stay at Hotel Schlossmuhle was equally great & frustrating simply because the product is very good but a lack of attention to detail meant that the room suffered from several serious defects.
First the good: The location is excellent, in the very shadow of the castle, therefore in easy walking distance from the centre, which means that you can park the car during your stay and forget about it. This is also well managed with a large car-park just across the road from the hotel. Staff were always very friendly and efficient. Breakfast - we stayed four nights - was always excellent with plenty of fresh rolls, eggs, bacon and small sausages - the closest you will get to a full English on the continent - was all good. The service was quick, and we enjoyed an excellent dinner on our first night. While the menu was slightly limited the food was well prepared, served in reasonable time and VERY tasty.
However, it is in the accommodation that the hotel lets its guests down. We arrived to a room without toilet roll on the first day, this wasn't helped by a shower curtain that was on incorrectly so wouldn't pull shut properly - I had to take it down and fix it. We had a defective light hanging from the ceiling (pic) and a wardrobe door that would only half open because the fixed wardrobe was too close to the bed (pic)! Finally, the towel rail had begun to loose it silver coating and looked tacky (pic).
Come on 'Best Western' - you can do better. With such a good location, friendly staff and good food, these are easily fixable with more attention to detail. However, the price was extremely competitive and the overall product very good, so recommended but could do better!
- Official Description (provided by the hotel):
- Welcome to our BEST WESTERN PLUS Hotel Schlossmuehle in the historical UNESCO town of Quedlinburg. Only a short walk from the hotel you will find the historic old town with its 1200 half-timbered houses dating back several centuries. The winding streets and small squares that constantly invite you to linger. As one of Europe's largest area monuments and former imperial residence in our city, in the north of the Harz is always a good starting point for an unforgettable stay. Its historical castle mill is equivalent to the modern standard with a human soul. From the large courtyard terrace with a charming fountain, you have a clear picture of the castle and church. Additionally, you will find the ideal location between the Schlossberg, convent garden and Bruhl-Park. ... more less
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