I arrived at this hotel shortly after 6pm in the evening. I had a confirmed non-smoking king bed but upon check in I was assigned a twin bed on a smoking floor. The desk agent was quite unhelpful and continued to tell me she was giving me what was in the computer. The fact that I had a confirmed reservation for another type of room or that I'm a Marriott Platinum member did not seem to matter. The manager was of little help. He arrived and kept me waiting in the lobby for 20 minutes only to return to inform me he had found a room with a queen bed on the 5th floor. I think he thought I didn't know the 5th floor was the smoking floor. The hotel has seven floors....six are non-smoking and the 5th floor has both smoking and non-smoking rooms. After another 20 minutes the manager on duty assigned me a king non-smoking room on the concierge floor and told me three times that "someone else will have to go without". Not my problem---I had a confirmed reservation and I'm sure the hotel would gladly have charged my credit card if I had not shown up. The word "guaranteed" has a meaning and isn't optional. I'm sure the manager was trying to help but telling me that someone else would be put out a bad approach.
This is an older Marriott property that is in need of a refresh. Overall the room was satisfactory. The TV was old, however and was a tube not flat screen. The internet signal was somewhat unreliable. The fitness center is small and has a minimal amount of equipment in it. The executive lounge was a bright spot with excellent staff and good food.
I dined in the hotel lobby both nights of my stay and I found the food quality and the staff to be excellent.
Will I come back to this hotel? I'm honestly not sure. If I do I'll be sure to write the general manager an email and ask that he take personal interest in getting me the room I request.
- Official Description (provided by the hotel):
- The Stuttgart Marriott Hotel Sindelfingen inspires both productivity and relaxation here in southern Germany. Ideally located near Stuttgart Airport and only 15 minutes from the city center, our hotel welcomes you with elegantly refurbished accommodation and terrific amenities. Strikingly designed rooms and suites feature plush bedding, large flat-screen TVs, and comfortable workspaces. Additional perks for your Sindelfingen hotel visit include a fully-equipped fitness center, an indoor pool, and a sauna - the perfect spot for unwinding after a busy day here in Stuttgart. Gather with colleagues in our bright atrium-style lobby bar, or meet for dinner at Steakhouse Restaurant. Those planning an event will be thrilled with our expansive function room space and delicious catering services - not to mention our convenient and easily accessible location. Explore the city during your visit, too - from LEGOLAND(R) Guenzburg to Stuttgart Castle. Brilliant travel begins here at the Stuttgart Marriott Hotel Sindelfingen! ... more less
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- Also Known As:
- Marriott Sindelfingen
- Sindelfingen Marriott