1. i booked a double deluxe room and i was given a double standard.
2. i was forced to accept a second bed for my child even if it wasnt a mandatory condition.
3. only 5 TV channels were working for us.
4. internet connection was horrible - the connection was interupting all the time in our room.
i told him not to put the bed in the room because the room he gave is smaller than the one we PAYED for with 4 months in advance and the place would become even smaller.
people have the rigth to express their opinion about your hotel man. for example your singer in the restaurant, in my opinion, is horrible! i could hear him all the time i was entering the hotel and i was annoyed.
as a general opinion i made, if you dont eat at his restaurant, you dont exist for the owner. for example i wanted to ask him something in the evening about the roads, and he pushed me out of the restaurant telling me why am i bothering him, he is bussy with the restaurant, he does not have time for me.
then he sents me emails calling me misserable :((
- Official Description (provided by the hotel):
- The Matterhorn Golf Hotel is located in the Matterhorn resort area, in a nice mountain village named Randa, Zermatt area. It is situated close to the famous Glacier Express panorama train. The guest rooms are simply yet comfortably furnished and feature free internet access, a private bathroom and mountain views. Deluxe rooms have a south-facing balcony. Enjoy playing golf, mountain bike trips and hiking in the wonderful alpine landscape. The numerous services offered include a private taxi transfer, baby sitting, a ski school for children, a Nordic ski school and much more. Thus, your children are welcome and you can enjoy your holidays without stress. Private ski school lessons, bike trips or other activities are available! ... more less
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